Head of Global Consumer Goods Industry Solutions

| Chicago
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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact.  

To propel our next phase of growth, ServiceNow is investing in a Manufacturing Vertical Industry Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform these industries leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape Consumer Goods Industry, partnering with leading Consumer Goods companies and the most disruptive Consumer Goods software partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. 

The Position

We are looking for a Head of Global Consumer Goods Industry Solutions to join our Global Industry organization. The ideal candidate is a Consumer Goods industry expert with knowledge of Consumer Goods pain points, business processes, system landscapes, and solutions, especially in subscriber customer service and/or production operations domains. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in Consumer Goods. S/he has experience building, launching and selling enterprise software solutions for the Consumer Goods industry. And s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the Consumer Goods industry. 

This role will serve as ServiceNow’s thought leader for the Consumer Goods industry. The Head of Consumer Goods Solutions will collaborate with customers and partners to co-develop industry solutions, work closely with the Product, Sales, Marketing and Partner organizations to bring solutions to market, build trusted relationships with customer executives, and support account teams on strategic planning and sales opportunities. 

The Person

The ideal candidate has demonstrated ability in the following key areas: 

1) Industry Experience: 12+ years working in or selling into Consumer Goods organizations in a subject matter expert, business development, business consulting, project manager, product marketing, solution consulting, or similar capacity.  Familiarity with Consumer Goods front office and operational processes and the landscape and patterns of Consumer core systems, preferably including the customer, supply chain, and/or production operations domains. 

2) Solution Development: Proven track record of collaborating with internal domain experts, customers and partners to create industry-specific solutions and solution content for Consumer Goods organizations. Demonstrated ability to determine repeatable industry use cases, understand technology ecosystem, craft compelling positioning and identify areas of opportunity based on total addressable market. 

3) Strategic Planning: Ability to create and drive the global Consumer Goods strategic business plan with clear pathways to revenue targets. History of being accountable to solution revenue and pipeline goals. 

4) Solution Sales Success: Passion for and track record of collaborating with global sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to seed and develop strategic opportunities based on industry solutions.  Experience enabling Sales on the Consumer Goods industry message, solutions and resources available, developing high touch and at-scale sales programs, and partnering with global sales teams to seed and advance strategic solution-based opportunities. 

5) Cross-Functional Execution: Proven ability to generate results in a highly matrixed organization, collaborating with Product, Sales, Pre-Sales, Marketing, Sales Enablement, and Alliances organizations around a common Consumer Goods industry strategy. 

6) Content Development: Demonstrated ability to create and distribute internal and external content, such as sales enablement, industry thought leadership, solutions, and customer stories to drive awareness and ServiceNow’s growth in the Consumer Goods industry. 

7) Customer Engagement: Ability to present to large customer audiences and build credibility with CxOs.

Requirements

  • 12+ years of experience working in or selling into the Consumer Goods industry, with deep knowledge of operational business processes, preferably including the customer, supply chain, and/or production operations domains
  • Ideal candidates would have leadership experience at a Consumer Goods company (business or IT), have sold and delivered Consumer Goods Customer and Operational transformation projects as a System Integrator, OR have product marketing or presales leadership background at a Consumer Goods software vendor
  • Business application software product marketing, sales or delivery experience is preferred over infrastructure experience
  • Self-starter with demonstrated leadership experience
  • Understanding of key repeatable industry use cases in Consumer Goods
  • Strong communication and writing skills. Top notch public speaking skills.
  • Experience creating captivating industry positioning and thought leadership
  • Ability to develop trusted advisor relationships with customers and sales organizations
  • Superior organizational skills with ability to effectively prioritize
  • Familiarity with ServiceNow and/or the digital workflow technology market
  • Ability to thrive in a super-fast paced, constantly evolving company
  • Minimum Bachelor’s Degree. MBA or related Master’s Degree is a plus.
  • Ability to travel up to 40% of the time (or 25% if residing in a major media market)

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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