Implementation Director

| Chicago
Send your resume to [email protected] The company and team we are building is important to us, so please include a note explaining what you’ve been doing and why you would make a great addition to our team.

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JOB BRIEF 

UPshow is seeking an Implementation Director to manage the planning, execution, and evaluation of customer implementation projects. This is a player-coach role and will be responsible for leading the implementation of enterprise-level clients, developing and executing best practices for the implementation function, and managing a team of implementation specialists. The goal will be to safeguard revenue and retain customers by building a world-class implementation function and driving positive outcomes. This person will work closely with our Sales and Customer Success teams to ensure efficient and effective onboarding of all UPshow clients. 

RESPONSIBILITIES 

  • Develop and execute the vision and strategy for the implementation function 
  • Have full responsibility for launching new enterprise-level clients 
  • Build, manage, and develop a team of implementation specialists to effectively support UPshow’s rapidly growing customer base 
  • Manage inventory and third-party relationships with suppliers and logistics partners 
  • Develop and enhance existing processes that facilitate the full-cycle implementation process 
  • Establish project scope, goals, deliverables, fulfillment requirements, and timing for high-priority enterprise projects 
  • Effectively communicate project milestones with relevant external stakeholders, such as corporate IT, operations, and marketing teams 
  • Effectively communicate project milestones with relevant internal stakeholders from the sales, customer success, and management team 
  • Ensure that any significant changes to project scope are documented and effectively communicated 
  • Continuously enhance the implementation process and project plans from initiation to project closure to ensure consistency 
  • Manage and enhance the virtual onboarding infrastructure that supports SMB and mid-market customers 
  • Manage various processes and update CRM with all pertinent communication 
  • Develop procedural best practices that maximize product usage and reduce operational burden 
  • Monitor network uptime and product usage metrics 

REQUIREMENTS 

  • Bachelor’s degree required 
  • 5-10 years of relevant experience in a customer-facing role with a high-level of accountability 
  • Relevant experience managing and developing teams 
  • Proficiency with Salesforce, or a related CRM 
  • Conscientious with an aptitude for critical thought and problem-solving 
  • Strong interpersonal skills and ability to interact with a diverse group of stakeholders, including customers, senior leadership, sales team, and account management team 
  • Comfortable giving direction and guidance to internal and external stakeholders 
  • Ability to analyze data and audit processes to provide valuable insights in a proactive fashion 
  • Ability to prioritize, time-manage, and handle a heavy workload 
  • Familiarity with IT / network infrastructure preferred, but not required 
  • Strong excel skills preferred, but not required 
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Send your resume to [email protected] The company and team we are building is important to us, so please include a note explaining what you’ve been doing and why you would make a great addition to our team.

Apply now
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Send your resume to [email protected] The company and team we are building is important to us, so please include a note explaining what you’ve been doing and why you would make a great addition to our team.

Apply now
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