IT Help Desk Technician

| Chicago
If the above job description appeals to you, please email your resumé and cover letter (optional), to [email protected] with "IT Help Desk Position" in the subject line.
Apply now

Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues?

If you are thinking "yes, that's definitely me", you should definitely apply to our IT Help Desk Technician role. In this important role, you will help thousands of people fulfill their important printing tasks each day. 

About PrintWithMe

PrintWithMe is an innovative technology company that is placing public printer stations across the United States, to make it easier for people to print everywhere. We currently operate over 720 public kiosks in over 200 cities in 42 states. We are growing rapidly and we're looking for excellent people to join our small team of ten in our River North, Chicago headquarters.

Why work at PrintWithMe?

→ We believe in doing great work while having fun and the small team feels like a family. 

→ The company is growing quickly and you can be part of a larger success story

→ The work is challenging and will encourage you to learn new skills on the job

Responsibilities of the Role

→ Troubleshoot disconnected printers in over 700+ public locations

→ Dispatch and oversee local technicians to solve issues that require on-site service

→ Respond to Tier II automated tickets that come into our workflow system

→ Implement ad-hoc IT projects when requested

The ideal candidate is

→ Highly organized and thrives in a multi-tasking role

→ An analytical thinker and a creative problem solver

→ Comfortable working in a startup environment

→ Flexible and able to adapt to change

→ Open to having at least one of their 5 days work on a weekend day (likely Sundays)

Read Full Job Description
If the above job description appeals to you, please email your resumé and cover letter (optional), to [email protected] with "IT Help Desk Position" in the subject line.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

445 W Erie St. , Chicago, IL 60654

An Insider's view of PrintWithMe Inc

What’s the vibe like in the office?

On my first day at PrintWithMe, I sat at my desk stunned. I looked around and noticed the office was friendly, methodical, and vibrant. At a startup? I thought it was supposed to be loud and chaotic at all times? Not here. While everyone works hard, we’re all on the same team. I do have one warning to offer: printer jokes are rampant.

Nick

Director of Marketing

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

I have had the opportunity to implement processes that allow PrintWithMe to execute in the growth and vision of the company. Through these experiences, I am learning more about how to handle a fast-paced work environment and manage my time in a way that optimizes my efficiency. These skills will help me to grow as an individual and in my future.

Bryan

Director of Operations

How do your team's ideas influence the company's direction?

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

What are some things you learned at the company?

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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If the above job description appeals to you, please email your resumé and cover letter (optional), to [email protected] with "IT Help Desk Position" in the subject line.
Apply now
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