Manager, Customer Success

| Chicago
ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics.
We are seeking a talented Manager of Customer Success to oversee our team of Customer Success Managers. The Manager of Customer Success will contribute to the development of a world-class Customer Success team that ensures our customers achieve desired outcomes through the adoption and interaction of ActiveCampaign’s software and people.
The ideal candidate has a strong background in sales and/or customer project/re/account management. Candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Success draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets. This position reports to and works closely with the VP of Customer Success.
As Manager of Customer Success at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 50,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

What Your Day Could Consist Of:

  • Lead a team of Customer Success Managers and ensure productivity, quality, and professional growth
  • Ensure future lifetime value through product adoption, customer satisfaction, development of new sales opportunities and reduction in churn
  • Establish clearly defined team and individual performance goals and communicate those to team members through 1-on-1 meetings and performance planning/review sessions
  • Develop, implement and review reports and tools to track performance and trends in order to provide recommendations on changes and improvements
  • Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units
  • Consistently bring creative ideas and solutions to the team on how to improve our customer service and churn goals
  • Create a positive and fun environment for Customer Success team

What Is Needed:

  • 3+ years experience in leading customer-facing teams
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Background of post-sale and sales experience with consistent track record of exceeding SLA’s/quotas
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • International expansion preferred

We continually invest in our employees and offer comprehensive benefits including 100% coverage of your medical premiums and 50% for dependents, open vacation policy, fully paid maternity and paternity leave, 401k matching, catered lunches every day in a kitchen stocked with snacks and fresh fruit, free CTA or Metra passes, and a DIVVY bike membership (to name a few). At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!

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Location

Beautiful Chicago Loop Office overlooking State Street with views of the lake and Millennium Park and is minutes from the Metra & CTA.

What are ActiveCampaign Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs

Additional Perks + Benefits

Life/Disability Insurance. Catered Lunches. Open Vacation Policy. Relocation Packages. Dual monitor & stand-up desk workstation. FOND Membership. Work/Life Balance. Competitive Salaries.

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