Manager, Lead Development Team (Video)

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Provide leadership to a team of marketing lead specialists focused on capturing and qualifying sales leads. Coach employees while simultaneously driving organizational goals and objectives. Develop and drive next generation capabilities that further reduce sales administrative time spent. Manage and resolve a wide variety of escalated issues. Approach work with a cross-functional mindset and assume responsibility for select projects and initiatives, as directed. Responsible for making recommendations designed to drive greater operational efficiency within the team. Collaborate with internal business partners to ensure flawless execution while accelerating the throughput of business.
Job Description

Responsibilities include:

  • Works on/with project teams in the analysis of quality efficiencies and continuous improvement
  • Analyzes, develops, tests, trouble-shooting, implements, maintains, upgrades, and enhances basic elements of existing or new systems based on business requirements and needs
  • Assists with projects and processes to analyze and develop successful operational strategies
  • Analyze and monitor data & trends and other operating metrics to proactively drive operational efficiency and performance
  • Proactively Mentors and provides guidance to non-exempt personnel.
  • Performs root cause analysis to identify issues. Provides recommendations on problems.
  • Makes recommendations to the immediate team to enhance performance and improve productivity.
  • Establish and maintain daily staffing schedules to ensure optimum operating performance.
  • Manage and resolve a wide variety of escalated issues. Applies the appropriate urgency and closes the loop with the stakeholders, as appropriate
  • Identify areas of opportunity for process improvement and efficiency gains
  • Utilize reinforcing and corrective coaching skills to foster teamwork, open communication and collaboration
  • Demonstrates thought leadership by bringing new and innovative ideas forward that will continue to transform the organization through differentiation and delivering value to our key stakeholders
  • Participates in territory/regional meetings and conference calls, as appropriate

Additional Knowledge/Skills: 

  • Excellent verbal and written communication skills required. Will interact daily with various levels of Management
  • Strong analytical/problem-solving skills required. Demonstrated success in process improvement, operational efficiency gains, and metrics development
  • Knowledge of key systems (Boldchat, MERX, Sales Force, Tableau) and North America Sales & Business Operations work tools required
  • Background in an operations role or equivalent discipline/capacity preferred
  • Experience in a management position also preferred
  • Strong people and coaching skills required
  • Understanding of our “go to market” model and sales structure required


Basic Requirements
  • Bachelors Degree in Business or related field and/or equivalent work experience
  • 1+ years experience as a team lead in high volume call environment

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Motorola Solutions191 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Remote
HR + Recruiting
new
Chicago
Finance
new
Chicago
Content
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Sales
new
Remote
Marketing
new
Chicago
Marketing
new
Chicago
Operations
new
Remote
Design + UX
new
Remote
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Product
new
Chicago
Developer
new
Remote
Finance
new
Chicago
Project Mgmt
new
Remote
Sales
new
Remote
Project Mgmt
new
Remote
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Remote
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Finance
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Content
new
Chicago
Finance
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Remote
Internships
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Remote
Developer
new
Chicago
Operations
new
Remote
Developer
new
Remote
Developer
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
HR + Recruiting
new
Remote
Developer
new
Chicago
Operations
new
Remote
Internships
new
Chicago
Project Mgmt
new
Remote
Internships
new
Chicago
Developer
new
Remote
Finance
new
Chicago
Sales
new
Remote
Data + Analytics
new
Chicago
Content
new
Remote
Marketing
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Remote
Internships
new
Chicago
Operations
new
Remote
Internships
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Chicago
HR + Recruiting
new
Chicago
Sales
new
Remote
HR + Recruiting
new
Chicago
Operations
new
Remote
Sales
new
Remote
Project Mgmt
new
Chicago
Operations
new
Chicago
Sales
new
Remote
Developer
new
Remote
Developer
new
Chicago
Marketing
new
Remote
Operations
new
Remote
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Remote
HR + Recruiting
new
Chicago
Developer
new
Chicago
Operations
new
Remote
Internships
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Operations
new
Remote
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Remote
Project Mgmt
new
Chicago
Operations
new
Remote
Operations
new
Remote
Internships
new
Chicago
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Chicago
Developer
new
Remote
Design + UX
new
Chicago
Design + UX
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Motorola Solutions's full profileSee more Motorola Solutions jobs