MT Operations Manager
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Responsibilities:
- Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
- Deliver upon contract service level agreements, expectations and value proposition
- Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.)
- Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client
- Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives
- Ensure Operations Excellence by training, developing and managing an account team on a daily basis
- Identify and develop talent through coaching, mentoring and performance management
- Create, improve and drive compliance to standard operation procedures for internal and external processes
- Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base
- Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers
- Create and manage reporting for Clients and Carriers; complete root cause analysis and related ad hoc projects as required
- Conduct market research to proactively communicate industry trends that will impact a Client’s business
- Evangelize and ensure departmental Standards are adopted within the account team
Qualifications:
- 5-10+ years’ experience in Logistics industry
- Proven leader
- Eagerly accepting of new challenges, and self-managed and motivated
- Proven ability to become trusted advisor of the Client
- Confidence to make tough decisions when necessary
- Proven track record for continuous improvement
What we offer:
- Competitive compensation package
- Medical, Dental, Vision, Disability, Life Insurance, and 401K
- Advancement Potential
- Fun and energetic work environment
- Volunteer opportunities
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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