Online Support Agent (Nights and Weekends)

| Chicago

The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter, which is why we continue to grow year-over-year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 
To provide excellent service for thousands of Vivid Seats customers, we offer the option to contact us via email and live chat. Our Online Support Agents are responsible for handling all written customer inquiries in a timely and professional manner.
Schedule: Full time, 3:00PM to midnight, both Saturday and Sunday

Responsibilities

  • On-site attendance required
  • Receive and respond to inbound e-mail and live chats; gather and verify required information
  • Develop and present solutions to customer issues
  • Update internal order notes appropriately
  • Ensure proper security procedures are followed during all customer interactions
  • Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information
  • Make outbound calls to follow up on customer issues as necessary

To be successful, you'll need

  • Work experience in sales or customer service in retail or service related industry
  • Computer proficiency, including ability to maintain 60-70 WPM typing speed and to efficiently operate basic PC/web browser functionality
  • Excellent written communication skills with an aptitude for grammar and spelling accuracy
  • Capable of multitasking in a fast-paced environment
  • Self-reliant and ability to work with minimum supervision
  • May require research skills to troubleshoot customer issues
  • Willing to work overtime, nights, and weekends
  • Genuine interest in sales, sports, and entertainment
  • Flexibility to take on other tasks
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail

Location

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines
An inside look at Vivid Seats, where engineers solve tech problems at massive scale
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What are Vivid Seats Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

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