Operations Manager

| Chicago

Passionate about making a difference in the world of cancer genomics?

With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We are looking for a Senior Operations Manager to oversee our clinical procurement function, from requisition to report delivery.

  • Operational oversight of all patient and order related activities and documents, including order creation, sample procurement, order related communications and notifications, and report delivery
  • Establish, measure, and report on team KPIs
  • Responsible for management of large and scaling team, including refining and automating key processes, hiring to support expected volume increases, and maintenance of quality and efficiency of processes
  • Successfully bridge internal & external operations teams, and translate product, system & service launches into operational SOP’s with front-line teams and end-customers in mind
  • Drive prioritization and scoping of product needs with the engineering teams and lead communication, rollout, and implementation within the team
  • Audit and provide oversight of databases and processes to ensure timeliness and accuracy
  • Identify, document and correct occurrences that deviate from defined procedures
  • Analyze processes and continually make improvements to ensure accuracy and efficiency
  • Work cross-functionally with Lab Operations, Science and Product teams to optimize the ordering process
  • Effectively train the team & provide the tools to address customer inquiries
  • Establish and scale customer success-related processes

Required Knowledge and Skills

  • Bachelor's degree required
  • 8-10 years of experience in a client-facing role in an oncology-focused or consulting company.
  • Exceptional track record of client management, scaling teams and exceeding KPIs.
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
  • Ability to develop and maintain strong relationships, both internally across departments and externally with clients, partners and vendors.
  • Demonstrated problem resolution and decision-making skills for operational, managerial, and technical problems
Read Full Job Description

Location

600 WEST CHICAGO AVENUE, Chicago, IL 60654

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
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