Who We Are:

Braviant Holdings is a leading provider of analytics and technology-driven alternative financing solutions for consumers. We currently operate two brands: Balance Credit and Chorus Credit.

With an office in downtown Chicago, we are growing rapidly and looking for smart, passionate people to help us develop into a market leader in the fast-growing fintech space. Our industry is anticipated to grow up to 10x in the next 10 years. Come join us as we work together to streamline the borrowing process and transform how people access credit online.

The Role:

Our Operations Team is looking for a Call Center Operation Support Analyst for both Braviant Consumer products (Balance Credit and Chorus Credit). This is a high impact role at an early stage company responsible for creating and upholding all operations standards. The right candidate will be a problem solver, clear communicator and able to balance multiple tasks. You will partner with Leadership to audit existing processes, execute on crucial tasks and provide feedback to improve existing standards. Must be action oriented, at ease interacting with all areas of operations and possess the ability to communicate complex issues. Performance expectations include: meeting or exceeding all individual and department goals, adhering to all company policies, procedures, and practices, quickly implementing feedback, coaching, and training as provided.

The Call Center Operation Support Analyst will report to the Head of Operations and be responsible for auditing current processes, reporting and vetting of new opportunities/strategies, and other ad hoc projects. 

Primary Responsibilities:

• Monitor day to day operational issues and advise upper management of issues
• Performs critical tasks in accordance with current SOPs and make recommendations for process improvements
• Proactively investigate and identify opportunities throughout operations
• Assist with customer escalations and work with Product, Legal and Compliance to resolve complaints
• Assist with training for new and or updates to existing processes and subsequently train on the processes

Requirements:

• At least one year in a high-volume work environment
• Experience with process improvements (ie: auditing current processes and identifying business needs)
• At least one year of previous coaching and mentoring experience
• Strong customer service focus and interpersonal skills
• Excellent written and oral communication skills
• Knowledge of MS office products and/or Google Suite with basic Excel/Google Sheets experience
• Flexibility and ability to quickly adapt to change, self-motivator
• Demonstration of good judgement

Differentiating Factors:

• Bachelor’s degree
• Experience interpreting analytical data
• Experience in a call center environment

Looking for perks?• 3% 401K employer contribution that is immediately vested• Health benefits? We’ve got you fully covered.• Flexible work schedule with results-based culture• Generous PTO• Annual professional development allowance • Fully stocked kitchen• Casual dress code• Team building events and happy hours• Significant career upside as our business grows