The Cisco Meraki team is made up of the best and brightest. We see someone who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. Our Operations team handles the processing and delivery of Meraki products to customers around the world. As the lead Orders team trainer, you will be responsible for ramping up all new hires for the orders team and getting them familiar with the processes and policies, as well as training current team members on any new processes or changes to current processes.

Responsibilities:

• Educating incoming hires on Meraki, the Fulfillment Operations team and our role in the company’s success
• Provide in depth training to all order administrators on all types of order processing (legacy, GPL, bill only, LATAM, APJ, EMEA, promo)
• Collaborate with the orders team supervisors/manager to maintain and update the order entry manuals. Provide suggestions on how to streamline inefficient processes.
• Interface with other departments to provide background information to the orders team on how our processes affect other teams
• Provide back up support to the orders team, during high volume times

Requirements:

Work and Education:

• Bachelor’s degree is required. No exceptions.
• 1+ years experience, minimum, as an Order Administrator or Returns Specialist.
• Proven excellence in their current role, ability to take on extra responsibilities while still maintaining a high level of quality with their work

Knowledge and Skills:

• Excellent organizational and teamwork skills
• Clear understanding of how orders are received, validated, processed and shipped
• Outstanding communication skills – should be able to describe complex processes with ease
• Able to work with and train people with varied personalities and skill sets

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can embrace new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.