Payment Processing Analyst

| Chicago
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About CityBase:

CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.

Overview:

As a Payment Processing Analyst, you will be responsible for successfully onboarding and supporting our clients to ensure their payment activities are working correctly and consistently.  This includes onboarding clients with our payment processors, completing daily reconciliation tasks and troubleshooting issues that arise with our Live clients and working cross functionally to get those issues.  This is a critical role to our success as we pride ourselves on making payments simple and reliable for our clients.

You are a good fit for this role if you like solving nuanced math problems, pride yourself in providing good customer service and want to learn more about payments and technology.  You should feel comfortable juggling multiple items in a given day and get energized by solving urgent problems.  This is a new role for our company so an ideal candidate will be comfortable with ambiguity and would be excited about the opportunity to shape the role and related processes.

Responsibilities:

  • Be the internal subject matter expert for payment processing onboarding.  Own, document and maintain internal processes 
  • For select accounts, complete daily reconciliation for client payment processing activities 
  • Facilitate recurring underwriting procedures for payment processing compliance such as reviewing transaction and chargeback volumes
  • Onboard our clients with our payment processors by gathering required information from CityBase Project Managers and submitting that information to our vendors
  • Maintain relationships with our payment processing vendors and obligations as a merchant services provider
  • Ensure funds from payments processed are deposited into client bank accounts

Experience/Requirements:

  • Bachelor’s degree or similar work experience
  • Strong analytical, organizational, multi-tasking and problem-solving skills
  • Excellent verbal and written communicator
  • Must be proficient in Excel (Pivot tables, VLookup)
  • Knowledge of SQL is a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AbstractDesign
    • InDesignDesign
    • VizzloDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • GraphCMSCMS
    • SalesforceCRM
    • PardotCRM
    • PardotEmail
    • Power AlmanacLead Gen
    • TwitterLead Gen
    • LinkedIn Campaign ManagerLead Gen
    • Google AdWordsLead Gen

Location

A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How does your team reward individual success?

We have an awesome rewards platform called Bonusly that allows us to give points to our peers for helping out with things like code reviews,  organizing office events or volunteering for a good cause. The cool thing is we can convert our points into things like Amazon and Chipotle gift cards. 

Gabriel

Director of Engineering

How do you collaborate with other teams in the company?

We believe in being accessible to one another: if you have a question or need help from the development, support, or hardware teams, you can always ask and expect their support. We have an easygoing vibe. People don't micro-manage. This atmosphere has allowed me to own my projects and to really grow.

Allen

Field Technician

How has your career grown since starting at the company?

It’s been a great opportunity to grow my career within a growing company. I started at CityBase as a manager and am now a director. I’ve learned new skills on the job while collaborating with every team in the organization. Working in a lean and growing team means that every role in the organization can make valuable contributions to our future.

Elizabeth

Marketing Director

What is your vision for the company?

We make government easier for everyone. Offering a single platform that gives cities everything they need to deliver services. We give businesses and residents a single experience so they don't have to waste time context-switching. This also creates unique, emergent benefits, such as helping cities use data to deliver a more personalized service.

Jason

VP of Product

What are some social events your company does?

Before Covid, we would have an annual family picnic and a winter holiday party, as well as events such as Cinco de Mayo, LGBTQIA Pride Day, Saint Patrick’s Day, a Lollapalooza party, etc. Now that we are remote, we’ve had virtual scavenger hunts, trivia, book club, yoga and mindfulness classes, and other creative ways to keep connected to the team.

Catherine

HR Manager

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Culture
Volunteer in local community
Care4Friends, The Giving Tree, Letters to Santa for local CPS schools.
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind, etc.
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Virtual Yoga, and mindfulness (meditation).
Mental Health Benefits
Free counseling sessions, dedicated mental health awareness month, additional mental health resources provided by Human Resources upon request. Reimbursement of mental health expenses amid COVID.
Retirement & Stock Options Benefits
401(K)
Facilitated by Human Interest
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent FSA that can go towards child-care expenses.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CityBase also provides 4 weeks of leave for the secondary caretaker. Not only for childbirth, but also for adoption and fostering
Flexible Work Schedule
CityBase provides employees with a flexible work schedule that includes remote and hybrid remote work, and flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote as well as a hybrid model of some days remote and some days in-office.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 months of family medical leave.
Company sponsored family events
CityBase sponsors family oriented events Semi-annually, including our Summer picnic and Holiday party.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
CityBase employees receive 400 hours per year of paid sick leave per year.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Employees can contribute monthly towards parking expenses via our Flex commuter benefits.
Recreational Clubs
CityBase book club, Audiophile enthusiasts, interest-groups via Slack.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CityBase offers employees professional development opportunities like LinkedIn learning, ITA1871. Software-focused conferences such as INBOUND, Elixir-Conf, etc.
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Paid Parental Leave. Competitive Pay & Stock Options.

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Apply now
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