Payment Processing Analyst at CityBase (Chicago, IL)

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About CityBase:

CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.


As a Payment Processing Analyst, you will be responsible for successfully onboarding and supporting our clients to ensure their payment activities are working correctly and consistently.  This includes onboarding clients with our payment processors, completing daily reconciliation tasks and troubleshooting issues that arise with our Live clients and working cross functionally to get those issues.  This is a critical role to our success as we pride ourselves on making payments simple and reliable for our clients.

You are a good fit for this role if you like solving nuanced math problems, pride yourself in providing good customer service and want to learn more about payments and technology.  You should feel comfortable juggling multiple items in a given day and get energized by solving urgent problems.  This is a new role for our company so an ideal candidate will be comfortable with ambiguity and would be excited about the opportunity to shape the role and related processes.


  • Be the internal subject matter expert for payment processing onboarding.  Own, document and maintain internal processes 
  • For select accounts, complete daily reconciliation for client payment processing activities 
  • Facilitate recurring underwriting procedures for payment processing compliance such as reviewing transaction and chargeback volumes
  • Onboard our clients with our payment processors by gathering required information from CityBase Project Managers and submitting that information to our vendors
  • Maintain relationships with our payment processing vendors and obligations as a merchant services provider
  • Ensure funds from payments processed are deposited into client bank accounts


  • Bachelor’s degree or similar work experience
  • Strong analytical, organizational, multi-tasking and problem-solving skills
  • Excellent verbal and written communicator
  • Must be proficient in Excel (Pivot tables, VLookup)
  • Knowledge of SQL is a plus
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Technology we use

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363 West Erie Street, Chicago, IL 60654

An Insider's view of CityBase

How would you describe the company’s work-life balance?

As a member of the CityBase family, I feel as though my time is valued. Our flexible PTO policy gives us the space to take vacations, spend time with loved ones, or take a day to recharge. Beyond written policy, the culture at CityBase encourages taking breaks when you need them and making sure no one feels overwhelmed or overworked.


Field Marketing Coordinator

How do you collaborate with other teams in the company?

We believe in being accessible to one another: if you have a question or need help from the development, support, or hardware teams, you can always ask and expect their support. We have an easygoing vibe. People don't micro-manage. This atmosphere has allowed me to own my projects and to really grow.


Field Technician

How has your career grown since starting at the company?

CityBase has given me the opportunity to build my skill set and grow my career. I first joined as Proposal Coordinator, then was promoted before transitioning to Project Manager. CityBase embraces continuous learning. Staff from every level of the company are always willing to share their knowledge and help you develop professionally.


Project Manager

How do you empower your team to be more creative?

I believe that in order to be truly creative, you need a safe environment. Safe to express your thoughts and ideas. Where you can take some risks and it’s not the end of the world if you fail. I try to create this type of environment for my team, encourage them to think big, ask a lot of questions, and then stand back and watch the magic happen!


VP of Engineering

What makes someone successful on your team?

Our Client Delivery team enjoys a great deal of autonomy. Our team values thoughtful, polite, and humble leaders: those who know there is always more to learn. A successful engineer at CityBase takes initiative to make the team, stack, and company better — delivering excellent code without ego. Code well, get stuff done, and enjoy the atmosphere.


Software Engineer

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Volunteer in local community
Letters to Santa for local Chicago Public Schools students
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind....
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability insurance, both short-term and long-term.
Dental Benefits
Three tiers: base, medium, and high.
Vision Benefits
Health Insurance Benefits
Four generous medical plan options through BCBS, including an HSA in which the company contributes a portion.
Life Insurance
Employer-paid, with the option for staff to add additional coverage.
Wellness Programs
Monthly employer-paid stipend.
Onsite Gym
Team workouts
Virtual Yoga, and mindfulness (meditation).
Mental Health Benefits
Free counseling sessions, dedicated mental health awareness month, additional mental health resources provided by Human Resources upon request.
Retirement & Stock Options Benefits
Facilitated by Human Interest
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent FSA that can go toward child-care expenses.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CityBase also provides 4 weeks of leave for the secondary caretaker. Not only for childbirth, but also for adoption and fostering
Flexible Work Schedule
CityBase provides employees with a flexible work schedule that includes remote and hybrid remote work, and flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote as well as a hybrid model of some days remote and some days in-office.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 months of family medical leave.
Company sponsored family events
CityBase sponsors family oriented events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Employees can contribute monthly towards parking expenses via our Flex commuter benefits.
Recreational Clubs
CityBase book club, Audiophile enthusiasts, interest-groups via Slack.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
CityBase offers employees professional development opportunities, and software-focused conferences. We also offer compliance trainings to all staff.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Paid parental leave, competitive pay & stock options, robust wellness programming throughout the year.

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