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Preventative Maintenance Representative I

| Chicago

Responsibilities

  • Develop and maintain strong relationships with vendors to ensure superior performance and client satisfaction.
  • Effectively manage time and resources to control costs, enhance efficiencies, and meet client commitments.
  • Troubleshoot and address basic repairs and maintenance across all trades, with a strong emphasis in HVAC.
  • Manage the scheduling and completion of all recurring services assigned by clients.
  • Identify, research, and resolve client issues using company systems and databases.
  • Source new affiliates to perform required services, as needed.
  • Handle moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership.
  • Perform work under direct supervision; handles basic issues and problems, and refers more complex issues to higher-level staff.
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service - Proficient
  • Verbal Communication- Proficient
  • Written Communication - Proficient
  • Teamwork - Proficient
  • Relationships- Proficient
  • Learning Agility - Proficient
  • Problem Solving - Proficient
  • Process Orientation - Proficient
  • Prioritization - Proficient

 

Role Specific Skills

  • Computer Skills: Proficient skills in Microsoft Word, Excel, PowerPoint, Outlook required

 

Qualifications

    Minimum Qualifications

  • Associate Degree or equivalent work experience, along with a High School Diploma

 

    Other Relevant Qualifications

  • Bachelor’s Degree preferred
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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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