Product Support Specialist
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to bridge the gap between a company’s procurement, event planners, finance and suppliers to improve event quality. As a tech-startup company, we offer a close-knit working environment that fosters collaboration while stresses independence in the workplace. Talia’s passion for Eved and its potential to automate an entire industry is contagious as the entire staff is committed to making sure everyday the event industry takes a step in the right direction. We not only offer a product that will improve event quality but we are providing a new culture of change, technology and efficiency. With Eved specifically, you will be able to work with Fortune 100 companies, network, have the opportunity to acquire equity and most importantly advance your career.
If you want to get your foot in the door of a growing technology company, this is the position for you! The Product Support Specialist is the main resource for providing support and customer service to Eved’s growing global client community. This individual will possess the knowledge base that covers all capabilities of Eved’s technology solution and is a product expert for functionality questions. The PSS spends a significant time demonstrating Eved and its products to end users, performing trainings to members, and covering support questions on a daily basis. This individual will also work directly with the Eved Product & Development Teams to resolve complex issues as well as be a key resource for future product enhancements. This PSS position will be responsible for providing support hours 8:30am - 5:00pm Monday through Friday.
Essential Duties and Responsibilities
Providing excellent client service in regards to answering all ‘how-to’ questions within each solution, product and feature in the Eved platform.
Proactively offering technical assistance to our members and responding to help desk inquiries within our 24-hour follow-up time frame.
Have an in-depth knowledge and understanding of key functionality on Eved in order to conduct live training sessions for current members.
Testing new product release functionality to expand knowledge base on upcoming features and providing feedback to the development team to update accordingly.
Helping to prioritize feedback from our members and internal team in order to assist the development team with delegating resources for projects
Additional duties as assigned.
Qualifications and Skill Set Required
- Experience in software support preferred
- Technology savvy and adaptable to frequent functionality updates
- A friendly attitude and customer-oriented mindset
- Excellent interpersonal and written communication skills
- Ability to problem solve and find creative solutions
- Works well in a fast-paced environment with at times, minimal structure
- Project management skills
- Detail-oriented and organized
- Work independently but is an excellent team player
- Build successful relationships and network
- Bachelor’s degree or equivalent in experience
- Salesforce experience a plus
- Multilinguistic a plus
- Event experience a plus