Oh Snap!
This job is no longer active - but you can still view the details below.

Product Support

| Chicago

Shiftgig, one of Chicago’s hottest and fastest growing technology companies, is seeking a Product Support Specialist. We are looking for a self-motivated individual who is technically adept and has a desire to help our clients have a great experience with our technology. This position is responsible for assisting clients with technical problems, organizing issues for efficient management and resolution, and advising the Product team on opportunities for improvement. 

 

Responsibilities

Product Support

  • Become a power user of our client-facing products as well as our platform so you can assist users with issues

  • Escalate and monitor high-priority bugs to be resolved by our Engineering teams

  • Advise the Product and Engineering teams on opportunities for improvement based on your interactions with clients

  • Define, track, and report on key support metrics

Operations Support

  • Provide answers to clients and workers by identifying problems; researching answers; guiding workers and clients through corrective steps

  • Define, track, and report on key support metrics

Reporting and Data Analysis

  • Own pulling and creation of client reports from Tableau and other reporting/data tools

  • Lead efforts to triage any issue with data access or reporting accuracy

  • Communicate reporting/data issues to Product Manager, Engineering Team, and Clients

  • Provide ongoing support and communication to our specialists and clients (i.e. troubleshooting, technical support)

Experience/ Qualifications

  • 2-3 years of professional experience, ideally in an technical support or analytical role

  • Technical aptitude and skill, and patience to help all sorts of users including those who are not technically adept themselves

  • Excellent communication and customer service skills, both verbal and written

  • Highly organized and strong attention to detail

  • Experience in understanding data and reporting, preferably experience in Tableau (or interest in learning)

  • Experience writing Excel or SQL formulas to pull data from large data sets

  • Problem Solving/Analysis

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • KotlinLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AWSFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • HubspotAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • Usertesting.comDesign
    • Proto.ioDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubspotCMS
    • SalesforceCRM
    • SendGridEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Our office location offers quick access to local transportation, tons of dining and shopping options, and is just blocks away from Millennium Park.

An Insider's view of Shiftgig

How does your team reward individual success?

Our team works to acknowledge and bring to fruition great ideas so they reach customers. Seeing how an individual’s work impacts a customer’s life for the better is the biggest reward. We also take the time to celebrate big team milestones, with champagne, to appreciate how far we’ve come.

Joe

Director of Design

How do you collaborate with other teams in the company?

Collaborating with other teams in the company is a great opportunity. When I need more clarity on a product feature I am developing, my first instinct is to get up and talk to those who will be impacted. By having a simple conversation with a teammate, you can learn so much and make the initial feature idea more valuable.

Sohel

Android Engineer

How does the company support your career growth?

"I found Shiftgig straight out of college with little work experience due to being a full-time student and mom. Shiftgig took a chance on me and hired me in an entry level position as Centralized Sourcer. Two years and a few promotions later, I'm a Specialist Hiring Analyst and continuing to learn and grow in my career."

Michelle

Specialist Hiring Analyst

What unique initiatives do you have that encourage innovation?

Each quarter, product and engineering steps away from our traditional sprint cycle and participates in a special innovation sprint. We embrace exploring new ideas that could impact the future of Shiftgig. We hold a pitch session, form teams, and a week later, demo our results. Oftentimes, our prototypes and learnings inform our roadmap.

Rick

Chief Executive Officer

What does your typical day look like?

Each day the product team does a daily check-in to catch up on yesterday’s accomplishments, today’s plans, and any blockers in the way of our goals. Our product development process is centered on close communication with internal and external stakeholders which enables us to discover problems and validate and build solutions effectively every day.

Irem

Product Director

What are Shiftgig Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
More Jobs at Shiftgig4 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago