OCC
We clear and settle trades for the options industry.
Chicago, IL

Production Operations Manager at OCC

| Chicago
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COVID-19

All OCC employees are required to disclose their COVID-19 vaccination status to OCC’s Human Resources department, and provide acceptable proof of vaccination status, as applicable. In addition, OCC requires employees who enter one of its offices to be fully vaccinated against COVID-19 or submit to regular testing as a condition of employment, subject to reasonable accommodation.

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 3 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

What You'll Do

Manager of Production Operations is responsible for ensuring that the first-level support function is performed consistently, and that all Incident are resolved in a timely manner. This manager will oversee a team of 15+ reports, spanning three shifts 24/7.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Manage staff and provide focus in a very dynamic fast paced environment.

  • Manage staffing and ensure that 24/7 coverage is always present.

  • Provide guidance and ensure that reports are trained and able to execute on current, and new responsibilities.

  • Ensure that Incidents are escalated and socialized adhering to all reporting requirements.

  • Ensure that first-level Incident identification and resolution techniques are used to address all issues.

  • Ensure that all Incidents are accurate and complete.

  • Actively participate in the Change Control process, focusing on mitigating any/all risk. 

  • Embrace and live into all compliance and audit requirements.

  • Must adhere to all Production Operations policies and procedures

  • Focus on Operational readiness ensuring that all responsibility are formally transferred to Production Operations

  • Perform other duties as assigned.

  • Evangelize for all things operations and nurture a Continuous Improvement worldview.

  • Escalate all impacting Incidents and surface any operational risks to leadership.

Supervisory Responsibilities:

  • Supervise team of 15+ spanning three shifts 24/7.

  • Ensure that reports adhere to all OCC policies and procedures.

  • Maintain PTO schedules, and ensure that staffing levels & coverage are appropriate.

  • Meet with staff on a regular basis to provide continual feedback.

  • Write and deliver performance evaluations (PEPs).

  • Actively participate in reports skills & career development plans.

  • Ability to influence across multiple teams in a matrix-reporting structure.

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • Excellent oral and written communication skills.

  • Demonstrated experience in managing big teams.

  • Excellent time-management skills.

  • Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)

  • Working knowledge of monitoring tools and best practices.

  • Understands urgency of service level agreements and the need for timely responses.

  • Ability to work in high intensity environment.

  • Need to be detail oriented.

  • Must be a Team Player.

Technical Skills:

  • Working knowledge of Network troubleshooting.

  • General Linux knowledge.

  • Experience with a scheduler (ie. UC4).

  • Mobius via Document Direct.

  • Familiarity with transmission protocols: SFTP/NDM.

  • Operating systems: Unix, Windows, zOS/390.

  • Strong Desktop & Microsoft Office skills.

  • Process orientated with the ability to design & and optimize a process.

Education and/or Experience:

  • Experience manage a big team, across multiple shifts.

  • Experience working in an environment with matrix-reporting structures.

  • Experience working in a multi-platform environment.

  • Experience working with a scheduler (ie.UC4).

  • Dev/OPS and/or SRE experience a plus.

  • College degree in Computer Information Systems desired, but equivalent work experience will be considered

Certificates or Licenses:

  • N/A

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Where we are

Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
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What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Culture
Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Partners with Nonprofits
OCC Partners with local organizations in Dallas, Chicago and DC to raise funds and support their missions. Employees select the charity and are eligible for up to 8 hours of paid time to volunteer.
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.

Additional Perks + Benefits

We were just recognized as a best place to work for working parents! Take a look at our blog post here: https://www.theocc.com/Newsroom/Views/2021/04-26-OCC-Designated-as-Best…

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours and cultural celebrations to honor our diverse workforce.

Andre

Executive Director, Talent Acquisition

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