The receptionist at Sprout Social does much more than answer phones and respond to general inquiries. We are looking for someone who can be our fundamental culture driver, and represent the face of Sprout Social and the Operations team. This individual is the go-to person for leading mailing projects, managing security and key cards, and supporting company events. Our brand is trusted and used by more than 25,000 companies around the world including Evernote, Adidas, West Elm and Edelman.

We’re looking for a highly motivated professional who is excited about the opportunity to be the face of Sprout! This is absolutely a customer service role and so a pleasant and inviting personality is a must. In addition, you should be able to deal with urgent matters in a timely and effective manner, while helping to support the broader Operations team. You will lead the charge on answering phones, greeting guests and vendors, supporting with various events and distributing correspondence.

Within 1 month, you will...

• Independently field through most phone calls and transfers appropriately
• Develop good rapport with the Operations team and teams that most frequently interact with them (Sales, Support, Events)
• Learn to use Salesforce and Slack efficiently

Within 3 months, you will...

• Develop a good tracking system for unique scenarios that might occur
• Learn the workings of the Operations Helpdesk System
• Provide critical support during our monthly All-Hands meetings
• Propose solutions to issues that might occur
• Prove to be reliable and punctual

Within 6 months, you will...

• Learn to properly prioritize your projects and workload
• Feel comfortable asking others for help when needed
• Be proactive about asking for time off, scheduling out of office time and coverage appropriately with the rest of the team

Within 12 months, you will...

• Be an expert in fielding phone calls and transfers
• Assist in simplifying current Operations systems and streamlining processes that no longer work effectively
• Develop good rapport with other employees, guests and customers
• Be a great aid in supporting various customer and employee-facing events
• Have timely answers to enquiries made through the Operations Helpdesk System

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.

We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

• Insurance and benefit options that are built for both individuals and families, including generous company contributions
• Progressive benefit programs, like our parental leave program and free Divvy bike memberships
• High-quality and well-maintained equipment - your computer will never prevent you from doing your best
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop
• Solid programs in some of the staples: transportation, disability and life insurance
• Wellness initiatives to ensure both health and financial well-being of our team
• Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine
• Growing corporate social responsibility program that is driven by the involvement and passion of our team member

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please

click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!