Resource and Practice Operations Manager (RPO) at West Monroe

| Chicago
Sorry, this job was removed at 6:05 a.m. (CST) on Friday, December 3, 2021
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Ready to thrive in the next step on your career journey?

West Monroe is seeking an exceptionally capable Resource and Practice Operations (RPO) Manager to work as an internal consulting practice coordinator within our national Product & Experience Lab (PXL) practice. In addition to providing strategy execution oversight, operational support, and resource management guidance to the practice, you will also work with members of our Shared Services function to drive best practices in business operations.   

This role will be instrumental in helping build and scale PXL into a national leader in digital strategy, product and experience work – from invention to scale. This role will focus on supporting our leaders to continually defining the strategic direction for the practice along with the operational enablement, and helping build a culture obsessed with inventing, designing, and bringing to life incredible digital strategies, products and experiences for our clients. As a newly formed practice of ~75 people across West Monroe offices, PXL has a lot of momentum. The impact of digital in our lives, on society, and in business has never been so clear. The need for businesses to create lovable products and experiences has never been so great. 


What will you be doing? 

  • Work as part of the Product & Experience Lab practice to prioritize market-facing/chargeable time and professional development of all members of the practice by playing a key role in coordinating practice and business needs  
  • Coordinate and ensure alignment of practice-level strategy with office- and company-level strategies
  • Prepare strategic and operational reporting, analyzing financial and operational performance and providing insights to leadership, to drive and influence decisions and recommendations at the practice level
  • Help drive team and individual accountability of the “brilliant basics” within the practice by monitoring and reporting on key metrics such as invoicing, accounts receivable, forecast accuracy, overallocation/under allocation, flexible time off (FTO), time entry, etc. 
  • Manage staffing decisions and recommendations for the practice, emphasizing both skill fit needed for client projects as well as the career development of all members of the practice
  • Partner with career advisors, engagement managers, and project resources to understand skills, areas of development, and general needs for the practice 
  • Assist with candidate recruiting, including identification of skill gaps and job description development to attract the right talent for the practice and desired leverage model
  • Coordinate practice-wide events, meetings, reviews, communications, etc.
  • Partner closely with Shared Services, liaising as a central point of contact for the practice

 

Qualifications: 

  • Executive-level presence and ability to present to senior-level executives  
  • Experience (7+ years) in business, operations, professional services, or similar environment 
  • A commitment to inclusion and diversity and openness to new ideas and perspectives   
  • Strong verbal and written communication skills; ability to communicate clearly and concisely in order to facilitate decision-making and negotiation, when needed
  • Strong client orientation and commitment to continuous improvement; ability to proactively network and establish effective working relationships with internal stakeholders 
  • People management experience with the ability to work with and mentor varying work styles 
  • A self-starter with high degree of autonomy, independence and executive presence; self-direct management of multiple projects 
  • Prior experience with project management and resource planning tools desired 
  • Experience working with a sense of immediacy as well as the ability to manage competing demands and a diverse set of personalities while maintaining adaptability and flexibility 
  • Experience with Salesforce CRM and advanced knowledge of Word, Excel, PowerPoint, Teams, and Outlook  

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Chiefs Program allows any employee to create a CXO (Chief “Something” Officer) role that is outside of their daily client service role such as Chief Outdoor Officer or Chief Snack Officer.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
More Jobs at West Monroe91 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Chicago
HR + Recruiting
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
HR + Recruiting
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Finance
new
Chicago
HR + Recruiting
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
HR + Recruiting
new
Chicago
Product
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView West Monroe's full profileSee more West Monroe jobs