RMHC Field Operations Supervisor: U.S. Region
Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.
We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the-art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It's set up to be a global hub that cultivates innovation. Take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to communicate with your team around the globe! Our office helps us connect with each other like never before. Participate in monthly organized events, enjoy massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites.
Ronald McDonald House Charities creates, finds and supports programs that directly improve the health and well-being of children. RMHC strives to be part of the solution to issues challenging families today. Families are challenged with how to stay near and support a hospitalized child; how to afford staying together in another city while a child is undergoing treatment; or even getting basic medical and dental care in underserved communities. We use our resources and partnerships in the community to help families gain access to healthcare services and keep families together during critical points in their children's lives.
RMHC Field Operations handles a portfolio of 270 separately incorporated non-profit organizations in 64 countries and regions – we refer to these organizations as “Chapters”. Currently, this portfolio of Chapters has combined assets of more than US$2.5 billion. In addition to financial reserves, these assets include 368 Ronald McDonald House, 250 Ronald McDonald Family Room and 50 Ronald McDonald Care Mobile programs that serve 5.5 million children and their families each year.
The RMHC Global Field Operations Team expands the Charity's reach and strengthens the global network by working with local Chapters on all aspects of nonprofit management, program development and operations. The team is responsible for licensing and development, license compliance, issues management, and infrastructure components, such as education and resource development, people development, evaluating/researching the impact of RMHC programs, technology, and environmental sustainability.
The Field Operations Supervisor will work directly with the three US Field Operations Managers (Team Leaders) and their portfolio of 145 Chapters. The position will help to steward steps of the program approval process, Chapter assessments, site-visit preparation and follow-up, initiate communication with Chapters in issues with guest families, and direct Chapter support.
Job Description
Principal Accountabilities
- Help promote participation and engagement of US Chapters in the RMHC Global infrastructure of support. Primary areas of Field Operations include education and people development, environmental sustainability, impact research, resource development, technology and in-restaurant fundraising operations.
- Collaborate with Team Leaders in capturing and tracking organizational and external trends and best practices; support the development of field resources that anticipate or respond to trends within RMHC standards, guidelines and guiding principles.
- Collect and curate resources that promote leading practices within the RMHC system and share those resources through internal knowledge to expand usage of proven practices.
- Analyze system-wide data and participate in defining queries and reports that support system support and RMHC Global communications.
- Support process for development and licensing of US RMHC programs.
- Collaborate in the execution of key RMHC Impact Strategy Initiatives.
- Build and establish a level of expertise in RMHC data sources.
- Help to manage guest family and other complaints.
Strategy and Leadership
- Take Ownership: take personal responsibility for meeting commitments and ensuring that results are achieved in a timely manner; comfortable being held accountable
- Value and Respect Others: relate to and work well with a diverse group of people; show cultural and interpersonal sensitivity
- Communicate Effectively: convey thoughts verbally or in writing in an articulate, confident and compelling manner; show versatility as a communicator in adapting style to suit varied audiences
- Motivation and Tenacity: maintain high levels of drive, enthusiasm, and commitment. Show passion for the job and work well under pressure.
- Learn rapidly: absorb information, knowledge and learning from past experiences, other people and resources; encourage the learning and development of others.
Process Management
- Plan, Schedule and Prioritize: manage time effectively; well organized, flexibly multi-task competing and concurrent priorities.
- Manage day-to-day activities ensuring adherence to standards, timelines, budgets, effective communication and collaboration.
- Adapt to changing demands and prioritize according to urgency and importance.
People
- Provide point-of-view, build strong relationships and foster teamwork to achieve maximum performance.
- Optimize Team Effectiveness: a ‘team-player’ that works cooperatively with others and acts in ways that support the success of the overall team.
Qualifications
- Bachelor’s degree in a related field, or equivalent professional experience
- A minimum of three (3) years in the nonprofit sector; working with/for community based initiatives or equivalent experience in association management
- Knowledge of non-profit practices.
- Ability to work with diverse populations.
- Ability to support organizational strengthening within a non-profit organization.
- Ability to navigate and work through complex issues with a strategic, tactical, and fresh perspective.
- Customer-service experience with dispute resolution
- Clear and concise writing skills
- The position is based in the United States and will work from the RMHC Global/McDonald’s Corporation offices in Chicago, Illinois. Limited travel time on an annual basis.
Additional Information
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
