Affirm
Affirm is reinventing credit to make it more honest and friendly.

Senior Client Training Specialist at Affirm

| Remote
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm's mission is to deliver honest financial products that improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale, across channels! Working jointly with our clients, Affirm co-develops and executes on partnership strategies to innovate and grow their businesses.

The Client Success Program team is dedicated to the scalable support of Affirm’s 6k+ merchant partners through process optimization, training, and cross-functional teamwork! The Omnichannel Training Lead will coordinate and run all merchant training activities that enable Affirm to deliver scalable outstanding training to our rapidly growing Merchant base.

What you’ll do:
  • Lead the strategy and execution for all learning delivery to our ever-growing merchant base
  • Manage our LMS platform and the relationship with the LMS Vendor
  • Select and lead outsourced training agency
  • Thoughtfully craft and deploy scalable e-learning modules
  • Build a merchant facing training curriculum that has gamification elements
  • Be responsible for the efficiency of all training sources (e-learning, ILT, etc.) via thoughtful analysis
  • Facilitate high impact Instructor-Led Training (ILT) across a variety of platforms (video, webinar, in-person)
What we look for:
    • Bachelor's degree and/or 5+ years of applicable professional experience
    • Familiarity with Salesforce, Articulate, and/or LMS systems (Skilljar, Rise, etc.)
    • Understanding of adult learning principles
    • Experience owning a training strategy for a high growth company or team
    • Experience managing and driving results with Vendor Partners
    • Highly organized and detail oriented - you’ve got a system to clearly understand where projects are at and nothing slips through the cracks
    • Clear communication - you’re able to connect with internal and external partners to get results
    • Adaptable and eager to grow - our growing team often means we wear many hats. You’re up for the challenge and excited to grow new skills.
    • Take ownership - constantly thinking proactively to drive improvements
    • Future ability to travel up to 10% of the time. (upon Affirm's formal return to business travel at a date TBD)
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
Please note that visa sponsorship is not available for this position.
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In Chicago, Affirm partners with the Chicago Coalition for the Homeless.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive

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Remote
1 week ago
This role requires a problem-solver who is also an effective influencer with a discerning eye for business. They need to deeply understand Affirm’s business, partnerships team, and rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of project management, operations, and technology experience. They are able to thrive in a high-growth and fast-paced environment, are forward-thinking, and can work autonomously.

Fraud Analytics Lead

Affirm
Remote
1 week ago
This role requires a lot of cross-functional partnership. This individual will be the representative of the Analytics org, leading the charge on refining our Identity Verification and Fraud processes as well as our Application flow! Additionally, this role will work closely with the Machine Learning teams to improve our Fraud solution.

Staff Product Designer, Purchasing Experience

Affirm
Remote
1 week ago
Work cross-functionally with Product, Analytics, and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels. Think holistically about complex systems, empathize with customers, and understand business objectives to create compelling and effective user experiences. Determine the information architecture and flows for your product features. Build high-fidelity visuals and specifications for your final solutions. Partner with User Research to help synthesize and communicate research findings to inform business decisions and build even greater understanding of and empathy for our customers.

Sr. Analyst, Core Growth Strategy (International)

Affirm
Remote
1 week ago
We’re looking for driven professionals to lead Affirm’s international expansion strategy. You will be responsible for operationalizing our international GTM strategy through cross-functional team alignment and driving quantitative and qualitative analysis needed to support the business case of key initiatives that drive the key goals and KPIs of the Affirm’s core growth projects. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with clients to drive forward recommendations.

Staff Analytics Engineer, (Data Partners)

Affirm
Remote
1 week ago
As a Staff Analytics Engineer, you will be working multi-functionally with business domain specialists, analytics, and engineering teams to design and implement our Data model. You will architect, design, implement data pipelines enabling insights from our product for partners, data scientists, analysts and decision across Engineering, Product, Marketing, Product and Finance organizations.

Bank Partnerships Program Manager

Affirm
Remote
1 week ago
Act as the main point of contact between originating banks and Affirm to manage the day-to-day needs of internal and external partners. Develop an in-depth understanding of the bank partner relationships, including all contractual requirements, business agreements, money movements, and more. Become the subject matter expert on all aspects of the partnerships, including key areas of focus and sensitivity Build partner confidence in Affirm’s business, teams, and systems. Own and project manage ongoing deliverables, timelines, and expectations. Think strategically about opportunities to enhance or expand bank partner relationships and drive project plans to execute on these opportunities.

Product Marketing Lead

Affirm
Remote
1 week ago
The Product Marketing Lead’s role is to deeply understand our market, merchants, and consumers to help advise our Core product strategy and craft powerful positioning and messaging! This person will closely collaborate with Product, Sales, Marketing, Client Success, and other GTM teams on early-stage product exploration, betas, and powerful launches that drive growth and adoption! While this role is focused on B2B products, it may involve driving consumer adoption as well to deliver value in a B2B2C model.

Senior Software Engineer, Backend (Localization)

Affirm
Remote
1 week ago
Design, implement, and extend core platform services and APIs to enable new products and features to be built. Architect and build the next version of our data-processing pipeline. Create 3rd party developer APIs and tools. Analyze/debug performance issues across distributed services. Plan, design, and build our core platform software and systems to scale with an increasing number of users, features, business requirements, partners, and new engineers.

Senior Software Engineer, Backend (Care)

Affirm
Remote
2 weeks ago
Work with product and engineering managers to identify and plan projects based on the team goals and resources. Drive detailed project definition, design, cross-functional alignment, estimation, in addition to task break-down, delivery, monitoring, and maintenance. Consistently generate simple and elegant designs, and write high-quality code that can be easily understood and leveraged by others. Build relationships with people across engineering and other organizations for the design, implementation, roll-out and maintenance of projects. Actively participates in making their team and workplace an inclusive environment for people from all backgrounds.

Staff Software Engineer, Backend (AXP)

Affirm
Remote
2 weeks ago
We are seeking a Staff Software Engineer to lead our efforts growing our experimentation platform and evangelizing our vision of having every product change released as an experiment. You'll partner deeply with product managers, engineering leads, and other stakeholders across the company to understand their needs and help them ship better products, faster. Our system is high scale, highly visible, and central to the success of Affirm and our engineering team.

Engineering Manager, Backend (Trading)

Affirm
Remote
2 weeks ago
We are looking for an experienced Engineering Manager to lead the Trading Engineering team. We build robust, fault tolerant and highly scalable systems which transact daily with capital partners to provide continuous liquidity for our lending products. This means finding a source of funding for every individual loan and allocating, pricing, and settling this automatically and at scale. 

Merchant Risk Sr. Analyst

Affirm
Remote
2 weeks ago
Proactively explore data and find opportunities to drive growth. Perform analytics workflow, including sizing the opportunity, developing the strategies, visualizing by dashboards and reports, socializing them across the organization and driving the change. Design rules and policies, as well as implement the solution with merchant risk decision engine. Work with cross functional teams and provide risk based decision support and automation of business processes.

Senior M&A Integration Manager

Affirm
Remote
2 weeks ago
We are looking for a Senior M&A Integration Manager during an exciting time of growth and expansion at Affirm! This is a highly multifaceted role that requires you to quickly jump from your creative to analytical brain while maintaining poise and accountability. You will move quickly as a builder and a do’er, proactively ensuring overall systems efficiency and program effectiveness. You will develop strategies while implementing programs that encourage, and connect our cross-functional teams to ensure the successful integration of acquired companies. Post-acquisition you will own integration plan execution.

IT Internal Controls Manager

Affirm
Remote
2 weeks ago
This role reports to Senior Director of Internal Controls. Develop company-wide and business process-specific risk assessments to evaluate and address any impact the results may have on the control environment. Assist in the design and implementation of efficient and effective controls across the organization. Implement documentation including process flowcharts, process narratives, risk and controls matrix and evaluate controls. Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement and implementation.

Email Developer

Affirm
Remote
2 weeks ago
The ideal candidate will have a proven technical background with the ability to understand sophisticated email structures and responsive templates in any email platform. You have experience in end-to-end testing of email development, deployment, QA, and standard methodologies. We’re looking for someone who has extensive experience in building mobile responsive templates in any platform. You will be comfortable collaborating and providing support across multiple teams while working directly in the current ESP Salesforce Marketing Cloud.

Sr. Analyst, Revenue Operations

Affirm
Remote
2 weeks ago
As a Sr. Analyst, Revenue Operations, you will work closely with the commercial growth teams (including Strategic Partnerships, Sales) as a key partner to drive growth and operationalize new strategies. You will do this through optimizing processes, providing analytics to drive strategy, crafting and operationalizing our compensation programs, and developing the tools that make the teams as productive as possible.

Senior Growth Marketing Manager, Lifecycle

Affirm
Remote
2 weeks ago
This role will be focused on crafting and executing cross-channel marketing programs that educate users about key Affirm products, surface the outstanding (and relevant) merchants we partner with, and nurture them towards higher levels of engagement! The ideal candidate should have proven success in building and managing a variety of lifecycle/retention marketing programs, an entrepreneurial attitude, management experience, and proficient analytical skills.

Senior Business Intelligence & Data Analyst

Affirm
Remote
2 weeks ago
We’re looking for an intelligent, driven professional to join our team. The Operations Strategy & Analytics team uses data driven insights to drive servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

Associate Partner Marketing Manager

Affirm
Remote
2 weeks ago
You'll work with our merchant partners and internal cross-functional teams including Client Success, Communications, Brand and Creative, Growth and Integrated Marketing, Sales, and Legal and Compliance to conceptualize, plan, and deliver impactful campaigns intended to drive new user acquisition, repeat usage, total loan origination and increase life-time value! You should feel comfortable thinking across several different industries including fashion, home, travel, lifestyle, and omnichannel retail. And, be equipped to build strong, long-term relationships with marketing counterparts at key Affirm clients.

State & Local Tax Manager

Affirm
Remote
2 weeks ago
We’re looking for intelligent, driven professionals to lead our state and local tax compliance and financial reporting obligations! The ideal candidate will have strong analytical and problem-solving skills with proven knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations. The role will report directly to the VP of Tax. We are eager to meet driven candidates who desire impact, thrive in ambiguity, and want to experience a well-funded start-up in hyper-growth!

Senior Software Engineer, Backend (Fraud)

Affirm
Remote
2 weeks ago
Work with our Product team to extend our core decisioning service. Building new risk and fraud mitigation features. Build effective tools for our Risk Operations team to help uncover fraud in real time. Support Data Science by providing them with the signals needed to build effective models. Integrate third party solutions and data into our loan application to determine applicant risk. Analyze and debug performance issues across distributed services.

Software Engineer, Android

Affirm
Remote
2 weeks ago
Affirm is seeking a Staff Software Engineer to join our Android team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.  

Senior/Staff Software Engineer, iOS

Affirm
Remote
2 weeks ago
Affirm is seeking a Staff Software Engineer to join our iOS team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.

Head of Global Regulatory Affairs

Affirm
Remote
2 weeks ago
Affirm seeks an outstanding legal leader who can manage multiple responsibilities and tasks in a fast-paced and high-growth environment.  The ideal candidate will possess an executive presence that will make them effective and persuasive in dealing with and building relationships with senior management, business executives, regulators, government officials, and customers. This person will help Affirm build scalable tools and processes to sustain a fast-growing global business and will have a proven track record of dealing with complicated policy issues and crafting effective solutions. We are seeking someone with a strong substantive background in key legal policy frameworks relevant to financial services, including lending, payments, privacy, banking, and technology.

Senior Applied Machine Learning Engineer

Affirm
Remote
2 weeks ago
Affirm’s Applied Machine Learning team solves problems critical to Affirm’s business model - personalizing shopping experiences, detecting fraud, and assessing creditworthiness in real time. Our innovative products necessitate the creation of novel machine learning solutions to drive both existing and new products.

Senior Business Analyst

Affirm
Remote
2 weeks ago
We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This client-facing team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering recommendations to current and prospective merchants. The ideal candidate will have strong analytical and problem-solving skills as well as interpersonal skills to work within the organization and with clients to drive forward recommendations!

Strategic Finance Lead

Affirm
Remote
2 weeks ago
We're looking for forward-thinking, driven individuals to join our Strategic Finance team. The group is responsible for owning the company's budget, informing company strategy, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. You should not only have the technical skills to support their recommendations, but also strong interpersonal skills to manage various stakeholders.

Sr. Director, Merchant Pricing

Affirm
Remote
2 weeks ago
In this role, you will own Affirm’s merchant base and help achieve profitability targets while managing risk and will collaborate with our Credit, Product, Engineering, Applied Machine Learning, Commercial, Finance and Capital Markets teams! The ideal candidate will have strong analytical and problem-solving skills with solid knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations. The role will report directly to the SVP Finance and will have substantial leadership exposure across a 12 person team. We are eager to meet driven candidates who crave impact, thrive in ambiguity, and want to experience a well-funded start-up in hyper-growth.

Merchant Collections Program Manager

Affirm
Remote
2 weeks ago
As the Merchant Collections Program Manager, you will lead our efforts to collect past due balances from merchant partners. You will be responsible for outreach to merchants and negotiations on payment. You will manage the loss forecasting and allocation/reserve process partnering with Merchant Analytics and Accounting teams. You will also report on Collections performance to the senior leadership team.

Account Executive II

Affirm
Chicago
2 weeks ago
Develop a sales pipeline based on a defined territory, manage sales pipeline according to best practice (detailed account plans; SFDC hygiene). Drive new client acquisition, revenue and market share in the fashion industry to meet / exceed quota. Contribute to Affirm’s overall go-to-market strategy and direction. Help build out resources for team scale and efficiency. Help develop the sales culture and provide mentorship. Be a voice for Fashion inside Affirm.

Enterprise Sales Engineer

Affirm
Remote
2 weeks ago
As a Sales Engineer you’ll combine your technical aptitude, exceptional communication skills, and creative problem solving to implement the Affirm solution with our growing network of enterprise merchant partners. You’ll help with pre-sale activities, analyzing requirements and identifying solutions. Sales Engineers are a part of the Engineering team and work closely with Affirm’s Sales, Engineering, and Product teams. You will work cross-functionally to develop merchant solutions, identify product enhancements, and build internal processes that scale.

Director, Growth Marketing Operations

Affirm
Remote
2 weeks ago
As a Senior Growth Marketing Operations Manager, you will support lifecycle marketing strategies for email & CRM as well as related programs & channels including messaging, segmentation, optimization, push notifications, retargeting, promotion offers, & testing with an emphasis on operational excellence, process optimization and partnership building across the marketing and product orgs. This position plays an instrumental role in defining the strategic direction of our growth stack and marketing automation tools!

Corporate Development Senior Associate

Affirm
Remote
3 weeks ago
We are looking for a passionate and driven individual to join our Corporate Development team.  The ideal candidate will have a passion for technology, innovation and the FinTech ecosystem. You have a track record of successfully owning and executing cross-functional projects with measurable impact. You are comfortable handling multiple – and competing – priorities at the same time. You are highly detail oriented and also know when to back off and look at the bigger picture. Long-term, impact is what motivates you, so you are always thinking about how to move things along.

Senior Product Manager, Merchant Integrations

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. You’ll be a passionate voice for the merchant, and you’ll bring that perspective to the entire product organization (and beyond). You’ll live and breathe metrics, A/B tests, and experimentation, but you’ll also have the intuition and courage to know how to move ahead when

Treasury Associate

Affirm
Remote
3 weeks ago
We are looking for a smart, proactive and experienced individual to join as a Treasury Associate. Treasury is responsible for the cash management and operations, funding and liquidity planning; and balance sheet risk management of a rapidly growing FinTech company. As we continue to scale the treasury capabilities, the ideal candidate should be able to adapt and thrive in a fast-paced environment with an eagerness to learn and grow!

Treasury Lead

Affirm
Remote
3 weeks ago
We are looking for a smart, proactive and experienced individual to join as a Treasury Lead. Treasury is responsible for the cash management and operations, funding and liquidity planning; and balance sheet risk management of a rapidly growing FinTech company. As we continue to scale the treasury capabilities, the ideal candidate should be able to adapt and thrive in a fast-paced environment with an eagerness to learn and grow!

Corporate Development Manager

Affirm
Remote
3 weeks ago
You will help drive Affirm’s corporate development strategy and execution and have a significant impact on the company and its future. You will own M&A opportunities and strategic initiatives end-to-end, developing insightful analyses and communicating clearly and compellingly. You will be involved in sensitive projects and need to maturely handle confidential information. You will work closely with the members of our leadership team, who rely on you to make smart recommendations and to lead change.