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Senior Director, Global SAP Alliance

| Chicago

The Role:

The Sr. Director, SAP Global Alliance will be accountable to develop a world-class joint GTM partnership with SAP that aligns to the Global ‘Alliances & Channel Ecosystem-ACE’ mission & transformational operating model principles to enable & accelerate NOW growth to $10B+ within the next five years. This role will lead the development and execution of a recently formed SAP-ServiceNow strategic partnership.

This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ will be synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our joint NOW-SAP clients. 

Primary focus: 

  • Build global, strategic multi-year joint plans with SAP focused on Co-Sell & Co-Delivery with joint resources and other 3rd party alliances to Accelerate NOW-SAP Clients’ Digital Transformation Journey
  • Enable & establish World Class joint engagement in targeted organizations across the Global 2000+ in CY20+ for joint NOW-SAP offerings
  • Drive Alliance operational rigor and business review governance with ServiceNow and SAP senior leaders

Reporting to the Global Vice President, ISV & Technology Alliances, this individual will align to and work closely with relevant ServiceNow's geography and industry ACE leadership to operationalize and regionalize the ServiceNow-SAP global multi-year plan for regional execution.  This leader will assure the ACE global operating model principles, initiatives and programs are the foundation for our global relationship with SAP and also align with SAP’s strategic partner portfolio.

As the relationship grows and evolves, this individual will build and lead geography based, highly experienced Strategic Alliance Manager resources dedicated to the NOW-SAP Alliance, responsible for joint selling, partner management & regional governance to enable and accelerate growth against prescribed ACE NNACV via ‘Sourced’ & ‘Influence’ revenue targets for SAP, as well as showcase wins.  This leader will have cross functional engagement with field sales, product line specialists, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and growth via NOW’s platform and solutions and successful co-delivery in our targeted regulated market clients.  The role will also work cross-functionally within ServiceNow and with top global delivery partners to execuite on ‘3-way’ business plans including SAP, ServiceNow and designated GSI implementation partners. This is a high profile executive position providing a significant platform for professional growth and business impact. 

Additional Responsibilities: 

  • Manage all facets of our joint GTM motion with SAP
  • Create joint business plans including launch planning, enablement and co-marketing plans
  • Lead the effective collaboration of “deal level” tactics between ServiceNow sales teams and SAP at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue
  • Establish global / regional QBR governance with SAP in alignment with the ACE QBR cadence and rhythm
  • Implement the ‘5 Step Joint Engagement Model’ to align strategic joint pursuit/acct planning & co-selling/co-delivery between NOW field sales & SAP teams and joint delivery partners
  • Over time, build and manage a team of regionally aligned Strategic Alliance Managers that adopt global plans for regional execution



  • Strong understanding of SAP’s vision, product suites (especially SuccessFactors and their cloud strategy) and SAP’s leadership structure and sales model
  • Multi-year track record of proactively & successfully co-selling and co-delivering with SAP in targeted clients including established SAP global & regional sales, technical & services executive relationship, as well as senior sales, technical & services relationships in the field.
  • Strong executive presence & track record of consistent quota attainment & over achievement
  • Ability to engage directly in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell opportunities
  • Develop and execute joint GTM strategy and multi-year global business plans, as well as ensuring development of compelling joint GTM value propositions aligned to NOW’s Three Primary Workflows & Six Conversations.
  • Develop and execute joint go-to-market initiatives with key NOW-SAP exec sponsors with milestone and progress tracking metrics & associated rigor to ‘inspect what we expect’
  • Align & leverage ACE global initiatives & programs to enable efficient and scalable processes (eg; Joint Pursuit Planning with Strategic Deal Registration), forecasting, compensation, training/enablement, and operational excellence. 


•         The ideal candidate will have 10 plus years’ of prior global alliances leadership experience (SAP Joint GTM Alliance experience required) in Enterprise Software and/or Cloud Services (including Enterprise SaaS) driving partner revenue & accelerated growth with & through technology partners in collaboration with an enterprise sales force

•         Must be a team player that is goal-oriented and confident, with aptitude and desire to build high-performing teams. This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true ‘east-west’ operating model with both direct line and dotted line team members, build consensus and resolve conflict in a highly collaborative manner

•         High level of communication skills, both written and verbal

•         Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans

•         The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment

•         Bachelor’s degree a requirement. MBA and/or Technical undergraduate degree a strong plus


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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First tenants of brand new building on Lake and Racine in the West Loop. Steps away from Restaurant Row and Fulton Market's best spots.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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