Enova
Chicago, IL

Senior Loan Processing Operations Manager at Enova

| Chicago
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How do you want to grow?

Think back to your last job. Did you trust your boss to have your back, to be looking out for you? Enova managers and leaders actively look to develop your skills, to give you more interesting projects, to help you get promoted. When we talk to our team members, they tell us that they really do believe in their managers and directors. Where else will you have monthly conversations about your career progress and how to get to your goal? We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova.

Role

As a NetCredit Loan Processing Department Manager, you’ll be a key player on our Operations Team. You will oversee day-to-day functions for call center representatives and managers across multiple shifts and/or departments. You’ll be responsible for ensuring a high level of customer service and drive department production to exceed goals. You’re a problem-solver, you have strong leadership skills, and you’re able to maximize resources to get the job done.

How You’ll Spend Your Time

  • Lead a team of section managers and representatives (40 to 70 employees) to meet and exceed individual, team, departmental, and P&L objectives
  • Ensure lending compliance within respective departments as it relates to industry consumer lending guidelines
  • Identify, develop and implement improved department procedures and practices on an ongoing basis
  • Prepare and analyze management reporting to enhance efficiencies and drive productivity improvements on an ongoing basis
  • Facilitate and oversee the performance management process including performance reviews, co-worker improvement plans, and disciplinary corrective actions
  • Responsible to lead and execute new and/or ongoing projects as assigned by executive leadership
  • Meet and drive individual and department production to exceed established goals
  • Create, communicate, and effectively execute subordinate job responsibilities and provide defined job developmental and or career development plans
  • Demonstrate sound judgmental decisions with daily responsibilities including hiring, corrective action, developmental plans, performance management, performance improvement plans, talent assessment, and termination
  • Create an environment focused on generating a great internal and external customer experience

We Are Excited About You If You Have

  • Must be able to travel and oversee both locations (Chicago and Gurnee)
  • Bachelor’s degree is strongly preferred
  • 5+ years management experience in related capacity
  • Excellent written/oral communication and interpersonal skills with all levels of management
  • Exceptional customer service, problem solving and analytical skills
  • Proven project leadership and conflict resolution 
  • Ability to motivate and lead a team
  • Help lead and implement strategic initiatives
  • Strong adaptability and the ability to drive change
  • Intermediate Excel experience with previous data analysis experience
  • Multi-Function experience is strongly preferred
  • You will need to be a self-starter and a passion for developing new leadership

Our Operations Team

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.

About Enova:

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.


Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.


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Where we are

175 W Jackson - Located right in the Loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday.
Happy Hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.

Mercedez

Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Analyst I

Enova Careers in Chicago
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Software Engineer General Application

Enova
Chicago
5 days ago
+57
What you’ll be doing: As a Senior Software Engineer, you’ll be designing and implementing technical solutions to business problems. You’ll collaborate with other engineers to build the best systems for the problem at hand, learning from Lead Engineers and Architects, while mentoring junior developers. Most problems have multiple solutions and we need your expertise to figure out which one is best, influence technical teams of your solution, and drive to completion.