Senior Manager, Consulting Operations at West Monroe

| Chicago
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At West Monroe, our people are our business.
We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients. 

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values. 

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready to thrive in the next step on your career journey? 

West Monroe is looking for a Senior Manager to provide strategic and operational support to our Consulting Leadership team and firm-wide Operating Committee. In this role you will partner with our Chief Operating Officer and other operators to execute on our firm-wide strategy alongside Client Success, Strategic Growth, and a variety of other Shared Services functions. You will also partner with firm-wide leadership on the operations of our business to help drive revenue and profitability.
This Senior Manager must take initiative, anticipate the needs of practice directors and office leadership, and respond accordingly while working in an environment with competing priorities and deadlines. Other responsibilities for this position include but are not limited to the following:

Coordination & Liaising
• Develop and maintain strong working relationships with Shared Services functions
• Serve as the primary point of contact for Shared Services inquiries and initiatives that require Consulting Operations input/support
• Work with the EA to the COO to manage weekly Operating Committee meetings, including such responsibilities as developing and managing an agenda and relevant materials
• Serve as the primary Consulting Operations point of contact for the consulting practices, including both practice leads and Resource & Practice Operations roles
• Partner with the lead Business Development Executive to facilitate enhancements in the function and improved alignment between the consulting lines and business development function

Reporting & Compliance
• Create and maintain reports to monitor the performance of the consulting business; develop analyses to proactively identify trends and areas for further analysis/exploration
• Regularly monitor critical operating metrics, including but not limited to utilization, discount, revenue, and pipeline
• Own and maintain the operating defaults for the business, ensuring they include timely, relevant, and actionable information to support the needs of the business
• Partner with Finance and Client Success to monitor and enforce compliance with requirements related to AR, Inventory, and other key areas

Strategy
• Partner with Strategic Growth to help enable the execution of the 6-year strategy across the consulting line
• Serve as the primary Consulting Operations stakeholder for firmwide initiatives originating outside of Consulting Ops
• Partner with the Corporate Development and Transaction Management Office to support consulting acquisitions, specifically including the integration of acquired firms

Desired Skills and Qualifications:
• 10+ years’ experience in a professional services environment or 8+ years of consulting experience
• Ability to think critically and strategically while also being able to dig in and work tactically
• Executive-level presence, ability to present to senior-level executives and partner on a daily basis
• Skilled with reporting, including in Excel, Power BI, and CRM (Salesforce)
• Demonstrates strong analytical skills, ability to problem solve and strong attention to detail
• Ability to demonstrate strong communication skills while ensuring that processes and deliverables meet/exceed expectations
• Ability and desire to actively coach and mentor team junior members while serving as an effective role model
• Experience creating executive-level deliverables
• Minimum of bachelor’s degree
• A commitment to inclusion and diversity, and openness to new ideas and perspectives 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

311 W. Monroe Street, Chicago, IL 60606

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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