Student Success Coordinator at Everspring

| Chicago
Sorry, this job was removed at 11:42 a.m. (CST) on Saturday, June 13, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Everspring provides services that support graduate-level online education programs for highly-ranked traditional universities. Our Student Success team is made of highly energetic individuals who are relentless in assisting students on their path to graduation.

We are seeking a highly energetic Student Success Coordinator who will focus on supporting online students at our traditional university partners, helping those students to achieve academic success. The Student Success Coordinator builds relationships with online students, encouraging them to set themselves up for success; monitors students’ progress; and implements solutions to help them when they are struggling.

This position is based at Everspring headquarters in the Chicago Loop close to Ogilvie and Union Stations.

Responsibilities:

  • Be available by phone, email, and chat during coverage hours, so students can depend on receiving your live, personal answer and do not go into voice mail or give up and hang up
  • Provide outstanding student service by responding warmly and accurately to phone, text, email, and other inquiries from online students
  • Conduct Academic Success Meetings with students by telephone, helping them each to make a learning plan to maximize the chances of successfully graduating with a degree
  • Assume accountability for student retention, leaving no stone unturned to help students to re-register each term and remain enrolled in their academic programs
  • Follow communication protocols and student success processes, smoothing communication with stakeholders including students, faculty, university administrators, and Everspring departments
  • Monitor student activity, intervening quickly to connect with students who are not engaging in class
  • Participate in student orientation, ensuring that students get off to a good start in the programs and receive rapid answers to technology questions
  • Work closely with multiple departments, including student services departments at our university partners, faculty, analytics, technology, curriculum, production, etc.
  • Perform other duties, as assigned

The ideal candidate:

  • Is relentlessly determined, driven to clear all obstacles to address student concerns
  • Has a demonstrated track record of supporting students in higher education programs
  • Is prompt and reliable with regard to working hours
  • Is accountable for arranging coverage, so students always receive outstanding service
  • Exhibits meticulous attention to detail
  • Is an excellent and patient communicator, comfortable interacting with students, executive and academic leadership, faculty, and technologists, and curriculum production teams
  • Displays the highest levels of integrity
  • Operates with a strong work ethic, requiring minimal supervision
  • Interacts with others using sound judgment, good humor, and consistent fairness in a fast-paced environment
  • Wants to build and be part of a great team
  • Has a curious and creative mindset – enjoys change

Requirements:

  • Bachelor’s degree required; Master’s degree preferred
  • 2 years of experience in higher education student advising, mentoring, teaching, or related area
  • Experience advising online students over the phone highly preferred
  • Excellent listening skills, including the ability to interact with others fluently using remote communication tools such as telephone, email, instant messaging, and social networks
  • Outstanding oral and written communication and interpersonal relationship building skills
  • Strong belief in the value of education for creating success in life
  • Superior ability with MS Office and computers (both Mac and PC), and especially with MS Excel
  • Comfort learning and using new technology systems
  • Facility in conflict management and problem resolution


Everspring is an equal opportunity employer

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • XDDesign
    • InDesignDesign
    • PremiereDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Experts at staying connected, our offices are in the Loop, steps from the river, public transit and the best food in the West Loop and River North.

An Insider's view of Everspring

What’s the vibe like in the office?

The vibe in the office is casual and collaborative. There is a lot of teamwork cross-functionally. You're exposed to a wide range of operations that don't only focus on your specific role, but the business as a whole. There are many opportunities to learn from your colleagues in marketing, learning design, and technology!

Aggie

Client Engagement Manager

What does your typical day look like?

What excites me about working in Admissions is that you never know what you're getting yourself into each day. I live for the challenging questions thrown at me and overcoming their obstacles or objections. At the end of the day, I'm honored to be a part of their journey...my goal is to leave them with an impression they'll never forget.

Jeffrey

Team Lead - Admissions Advisor

How has your career grown since starting at the company?

I have been given the opportunity to go from managing a few projects on a handful of technologies to managing the product strategy for over three dozen products with multiple projects running concurrently. Everspring has given me the opportunity to gain my stride by providing me the freedom to exercise my creativity and technology domain knowledge.

Abuzar

Director of Product Development

How do you collaborate with other teams in the company?

Growing up, my father always used to sit me down and talk to me about life. My biggest takeaway from those talks is that I should always surround myself with good people.
Good people are the most important asset an organization can have, and Everspring definitely has this asset. Our culture promotes creativity, collaboration and personal growth.

Michael

Admissions Advisor II

What are Everspring Perks + Benefits

Everspring Benefits Overview

We understand that our employees are our success. We are dynamic, curious, passionate and collaborative problem solvers who push the boundaries of innovation on a daily basis. Our growth is a direct result of their investment in us. That’s why we offer a competitive and comprehensive benefits package that includes health coverage, a 401K plan, company-paid life insurance, work-life balance benefits and much more. We also know that our employees understand the spirit of Everspring better than anyone. We offer a generous referral bonus when employees help us identify the mix of talent, drive and personality that results in a successful hire.

Because our employees invest their talents and efforts in us, we strive to invest in them and their needs. We understand that time off is important, so we provide both paid company holidays and a generous PTO accrual policy, allowing our employees to take time off and recharge based on their unique, individual needs.
Wellness is an important part of our company culture, so we cover the majority of the cost for our in-building gym, allowing our employees easy access to fitness, wellness and peace of mind. We also participate in the annual Chase Corporate Challenge, allowing our employee community an opportunity to take part in collective fitness, fun and celebration.

In our downtown location on the Chicago River, our offices occupy the 22nd floor, offering our employees an expansive view of our beautiful city and a daily display of the beating heart of the Loop. And in our spacious, luxurious 30th floor coffee lounge, employees can take a midday beverage break, lead collaborative sessions at communal work tables or just get some heads down time on the regular.

Because we work hard, we play hard as well. Everspring offers a wealth of unique socialization outlets for its employees, ensuring that our dynamic, innovative culture is upheld through connection and camaraderie. Explore a few of the ways we stay connected:

- Culture committee dedicated to cross-company collaboration, education and community engagement
- Regular social events including game nights, happy hours, team and company outings, corporate races,
summer and holiday parties, and potlucks
- Endless coffee, soft drinks and sparkling water to suit anyone’s taste bud needs
- Casual and open office environment

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Everspring is an equal opportunity employer that is committed to and celebrates diversity and inclusion in the workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
The confidential Employee Assistance Program can help you with things like stress, anxiety, depression, chemical dependency, relationship or legal issues. This is a free service to employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in the 1st quarter of 2021, Everspring will provide employees with a 401(k) employer match. As a company, we'll be matching dollar-per-dollar up to 4% of an employee’s deferral into the 401
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home one day per week after 6 months of employment.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We offer between 15 and 30 days of paid time off per year based on years of service.
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Everspring offers a variety of coffee, tea, soda and those delightful flavored seltzer waters.
Happy Hours
Happy hours are hosted On occasion .
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
More Jobs at Everspring4 open jobs
All Jobs
HR + Recruiting
Marketing
Sales
HR + Recruiting
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Everspring's full profileSee more Everspring jobs