Student Success Coordinator

| Chicago

Everspring provides services that support graduate-level online education programs for highly-ranked traditional universities. Our Student Success team is made of highly energetic individuals who are relentless in assisting students on their path to graduation.

We are seeking a highly energetic Student Success Coordinator who will focus on supporting online students at our traditional university partners, helping those students to achieve academic success. The Student Success Coordinator builds relationships with online students, encouraging them to set themselves up for success; monitors students’ progress; and implements solutions to help them when they are struggling.

This position is based at Everspring headquarters in the Chicago Loop close to Ogilvie and Union Stations.

Responsibilities:

  • Be available by phone, email, and chat during coverage hours, so students can depend on receiving your live, personal answer and do not go into voice mail or give up and hang up
  • Provide outstanding student service by responding warmly and accurately to phone, text, email, and other inquiries from online students
  • Conduct Academic Success Meetings with students by telephone, helping them each to make a learning plan to maximize the chances of successfully graduating with a degree
  • Assume accountability for student retention, leaving no stone unturned to help students to re-register each term and remain enrolled in their academic programs
  • Follow communication protocols and student success processes, smoothing communication with stakeholders including students, faculty, university administrators, and Everspring departments
  • Monitor student activity, intervening quickly to connect with students who are not engaging in class
  • Participate in student orientation, ensuring that students get off to a good start in the programs and receive rapid answers to technology questions
  • Work closely with multiple departments, including student services departments at our university partners, faculty, analytics, technology, curriculum, production, etc.
  • Perform other duties, as assigned

The ideal candidate:

  • Is relentlessly determined, driven to clear all obstacles to address student concerns
  • Has a demonstrated track record of supporting students in higher education programs
  • Is prompt and reliable with regard to working hours
  • Is accountable for arranging coverage, so students always receive outstanding service
  • Exhibits meticulous attention to detail
  • Is an excellent and patient communicator, comfortable interacting with students, executive and academic leadership, faculty, and technologists, and curriculum production teams
  • Displays the highest levels of integrity
  • Operates with a strong work ethic, requiring minimal supervision
  • Interacts with others using sound judgment, good humor, and consistent fairness in a fast-paced environment
  • Wants to build and be part of a great team
  • Has a curious and creative mindset – enjoys change

Requirements:

  • Bachelor’s degree required; Master’s degree preferred
  • 2 years of experience in higher education student advising, mentoring, teaching, or related area
  • Experience advising online students over the phone highly preferred
  • Excellent listening skills, including the ability to interact with others fluently using remote communication tools such as telephone, email, instant messaging, and social networks
  • Outstanding oral and written communication and interpersonal relationship building skills
  • Strong belief in the value of education for creating success in life
  • Superior ability with MS Office and computers (both Mac and PC), and especially with MS Excel
  • Comfort learning and using new technology systems
  • Facility in conflict management and problem resolution


Everspring is an equal opportunity employer

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

Our office is located in the heart of downtown Chicago. We're easily accesible via public transit and near both Union and Ogilvie train stations.

An Insider's view of Everspring

What are some social events your company does?

The team spirit I feel at Everspring is priceless and the social events is nothing to frown upon. I mean, I won the last Halloween Costume contest, and the prize was awesome. The participation of events, like birthday month, game night, by each department reflects the togetherness the company cultivates.

Janice

Senior Full Stack Developer

What kinds of technical challenges do you and your team face?

Some of the most engaging challenges we face are around how elegantly we handle information. From data analytics and user applications, to how information is surfaced in our own teams, there are always new problems that need to be solved. All of our services are driven by this underlying need for data, and we get to tackle it in new ways every day.

Varun

Executive Director of Technology

How has your career grown since starting at the company?

I joined Everspring in 2016 and was able to explore various opportunities within the company. As a Client Engagement Manager, I work directly with our partners to grow and successfully support our on-going relationships as well as connect with our teams here cross-functionally to ensure successful execution of day to day operations.

Aggie

Client Engagement Manager

How do you collaborate with other teams in the company?

Each week, our Admissions Advisors, Marketing Specialist, Student Services Coordinator and Client Engagement managers collaborate to find innovative solutions to various challenges we face as a whole. To be submerged in a culture that endorses individual growth, cross functional collaboration with outside the box solutions is what I value.

Michael

Admissions Advisor

What are Everspring Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Professional Development Benefits
Lunch and learns
Promote from within
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