Alliant Credit Union
We set the standard for simple and rewarding digital banking.
Rolling Meadows, IL
Remote

Supervisor, Collectors

| Northwest Suburbs
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Start a Rewarding Career with Alliant

 

What will your day look like?

You will be responsible for leading and coaching a team engaged in member service and basic collections activities for loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans. You will will provide supervision of daily collections activities including making and receiving calls to members to establish payment arrangements, extensive skip tracing, investigating delinquencies, negotiating  temporary modified re-payment terms for members experiencing financial hardship, negotiating modified re-payment terms for total loss or repossession deficiency balances, negotiating settlements on closed lines of credit, investigating loss mitigation options for deceased members, and performing collections activities during the repossession process including facilitating redemption of repossessed vehicles. In addition, you are responsible for driving employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance.

Responsibilities

Do you see yourself doing this?

  • Overseeing and auditing queues to ensure team efficiency and identifying opportunities for improvement
  • Auditing team member’s work to ensure quality standards are maintained and departmental procedures are current, followed, and aligned with enterprise policy
  • Serving as an escalation point for member service and operational issues
  • Generating operational reports that provide actionable insight and result in enhancing business outcomes
  • Ensuring all departmental service level agreements are achieved
  • Identifying continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and champion the implementation of agreed upon changes
  • Remaining current on industry trends and implement best practices that result in improved performance
  • Monitoring emerging trends of new loss mitigation technologies/strategies within the collections landscape
  • Supporting the operational implementation of new products and enhancements to existing products/channels
  • Providing a structured and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis

Qualifications

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a high school diploma (Bachelor’s degree preferred), minimum of 2 years supervisory experience in Collections or Call Center required and you have/are:

 

  • Demonstrated success deescalating member issues while providing a best in class member service experience
  • Experienced auditing calls/account reviews desired
  • Demonstrated leadership skills and a proven ability to effectively develop, coach and motivate employees
  • Able to multi-task and interact professionally with all levels of staff
  • Excellent verbal, written, presentation and interpersonal communication skills

 

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

  • Competitive medical, dental, and free vision benefits
  • Competitive compensation plan
  • Contributions towards gym memberships
  • Generous PTO and banking holidays off

Still not convinced? 

We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

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Where we are

1600 Golf Road, Rolling Meadows, IL 60008

Technology we use

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What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture
Volunteer in local community
Alliant participates in local volunteer activities such as Fantasy Flight, Plane Pull, Feed My Starving Children & more. In addition, we offer 8 hours of paid volunteer time benefit for all employees.
Friends outside of work
Eat lunch together
Intracompany committees
Alliant has Employee Events & Community Engagement team, the ACU Foundation, Brand Journalism/Alliant Reporters team, on-site Toastmasters club & Women's Resource Group.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Alliant supports employee resource groups. At this time, employees created INCLUDE, a women resource group and ALL, an LGBTQ+ employee resource group.
Hiring Practices that Promote Diversity
At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Alliant employees can contribute up to $2750 annually to their medical FSA and $5,000 to dependent care FSA.
Disability Insurance
Disability insurance covers 66.7% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%
Vision Benefits
Alliant offers free vision benefits to its employees. The vision benefits plan covers 100% for annual eye exams after $10 copay and $150 for glasses and contact lenses annually.
Health Insurance Benefits
Our insurance policy covers up to 85% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.
Onsite Gym
Mental Health Benefits
Alliant employees get free access to Calm and myStrength apps and services.
Retirement & Stock Options Benefits
401(K)
Alliant matches 100% of employee’s contribution up to 5% of salary
401(K) Matching
Alliant provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of contributions up to 5% of an employee's annual gross pay.
Performance Bonus
In the last years, Alliant’s bonus payouts were above 100%.
Match charitable contributions
The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $200 per person per calendar year.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Alliant provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Since the pandemic began, all non-essential job functions have been remote 100%.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Our employees receive between 21 and 31 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Employees can withhold up to $265 per month pre-tax for transit expenses and up to $265 per month pre-tax for parking expenses.
Company Outings
Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.
Stocked Kitchen
Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.
Some Meals Provided
Parking
We offer employees A parking subsidy.
Fitness Subsidies
Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Diversity Program
Lunch and learns
Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5250 annually for continuing education through our tuition reimbursement benefit.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

An Insider's view of Alliant Credit Union

How would you describe the company’s work-life balance?

Although a lot is expected of us, there is definitely a focus on keeping your life in balance. Alliant’s response to our Coronavirus-prompted switch to working remotely has been exemplary. Senior leadership shares videos with us regularly, and our managers are understanding of family needs and have made huge efforts to keep our team connected and e

Pam Leibfried

member communication specialist

How do you collaborate with other teams in the company?

I love working for Alliant because I get to do the type of work I really enjoy and excel in! I also get the opportunity to participate in cross-functional teams and learn new things. My coworkers are great and really make work fun!

Christina Mills

total rewards manager

How does the company support your career growth?

Over the last year and a half with Alliant, I had the opportunity to start as a temporary employee, transition to a Talent Acquisition Coordinator, and currently to the Internal Communications Specialist role. Being put in the position to grow and succeed during each step, Alliant is definitely a company that helps foster career growth!

Sierra McDonald

internal communications specialist

How do you empower your team to be more creative?

Alliant and its management have always been very open to creative new ideas on more efficient ways to run our business. Truly the adage “Your opinion matters” is alive and well at Alliant!

Matt Dempsey

manager, consumer loan underwriting and processing

How has your career grown since starting at the company?

I started with Alliant as a temp in the call center and now am in a leadership position within technology, and my story is not unique. If you are looking to grow your career, this is a great place to explore different areas you may be interested in!

Terry Hagio

technical implementation manager

Jobs at Alliant Credit Union
16

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All Jobs
Finance
Data + Analytics
Dev + Engineer
Operations
Project Mgmt
Sales
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Commercial Loan Underwriter

Alliant Credit Union
Northwest Suburbs
17 hours ago
+52
You will be tasked with analyzing both investor owned and owner occupied commercial properties across all asset types.  More specifically, this position is responsible for authoring detailed new loan opportunity memorandums, closing and accurate funding of commercial loans, performing annual reviews, and assembling analytical reports as requested by management.  The Commercial Loan Underwriter will present portfolio management updates and new transactions to various committees.  The position requires daily interactions with Loan Originators to validate and verify the accuracy of various deal aspects.  In addition, regular interactions and coordination with outside legal counsel as part of the loan closing process is required along with diligence on ownership entities and investigation of all existing or prior liens.  A commitment to meeting tight deadlines and a customer service mindset is essential.  Additionally, the Commercial Lending Underwriter will be looked to as a Policy and Standards expert that has a deep understanding of regulatory matters. 

Fraud Risk Analyst

Alliant Credit Union
Chicago
3 days ago
+52
You will be responsible for reviewing and analyzing transactions as well as fraud alerts to mitigate fraud losses to Alliant Credit Union. The individual must be able to identify fraud patterns and communicate effectively.

Portfolio Management Associate

Alliant Credit Union
West Suburbs
3 days ago
+52
You will be responsible for a diverse range of duties under the umbrella of Portfolio Management which includes the monitoring, oversight and maintenance of the Commercial Lending book.  The incumbent is expected to engage with the broader Commercial Lending Department as well as ALM, Credit Risk, Legal, Accounting, Loan Trading Desk and Technology. Resources to do the job require the ability to be extremely organized, detail-oriented, skilled at multi -tasking, proactive, analytically inclined, a great communicator, self-motivated and have a keen interest in learning all aspects of commercial real estate lending.

Residential Loan Officer - Inside Sales

Alliant Credit Union
Remote
3 days ago
+52
You will be responsible for the development of new mortgage business from both credit union members and noncredit union referral sources. Work includes prospecting non-member borrowers and referral sources as well as prospecting to credit union provided lead opportunities. Resources to do the job include knowledge of credit union products and mortgage guidelines, as well as an overall knowledge of mortgage lending and current market conditions.

Sr. Manager, Technology Strategy & Portfolio Management

Alliant Credit Union
Chicago
3 days ago
+52
You will be responsible for managing technology transformation initiatives, and will have oversight of a team that manages and supports key initiatives for technology and the enterprise.  This individual will also be responsible for developing the project management process for technology initiatives and will create the methodology and metrics to measure the value of technology investments and business value delivered by those investments.  In addition, the Sr. Manager will be responsible for ensuring that our portfolio of technology projects and initiatives are clearly aligned to business strategy and will closely manage and provide visibility into our technology spend.  The incumbent will work cross-functionally throughout the technology organization as well as across Alliant and will strive to build and maintain working relationships with other team members, vendors, stakeholders and other internal business partners. 

Loan Consultant

Alliant Credit Union
Northwest Suburbs
1 week ago
+52
You will be responsible for originating consumer and home equity loan products in order to meet and exceed sales goals. You will assess members’ unique financial needs through a consultative profile, resulting in the targeted origination of new members, consumer and equity loans, new Visa credit cards, deposit accounts, investment and mortgage referrals, and ancillary product sales.

Member Experience Data Analyst

Alliant Credit Union
Northwest Suburbs
1 week ago
+52
You will be responsible for breaking down complex data sets into structured analysis and offering “Insights as a Service” to key stakeholders across the organization. This individual will create recurring and ad-hoc reports/dashboards and deliver findings that result in actionable recommendations that positively impact and influence operational efficiencies and the member experience. You will have a passion for problem solving, an intellectual curiosity to dig deep into root causes, along with the ability to think conceptually, analytically and creatively.

Sr. Business Intelligence Engineer

Alliant Credit Union
Chicago
1 week ago
+52
You will be responsible for collaborating with business teams and data owners to successfully implement and maintain enterprise level business analytics and data warehousing solutions. The ideal candidate must be able to support our business partners with their reporting needs, via dashboards, Business Object reports, mobile reporting, and self-service analytics requirements. Work involves moderate to complex difficulty in working on multiple high-level projects concurrently. Candidate must have a medium to expert level at designing, implementing, and operating our Business Intelligence toolkit. Additional requirements include experience in the financial industry and understanding requirements management process, and report testing and validation process.

Manager, Residential Loan Production

Alliant Credit Union
Chicago
1 week ago
+52
You will oversee the sales activities of the Retail Mortgage department.  Work involves moderate difficulty in developing a sales team to meet and exceed lending goals.  Resources to do the job require reliance on technical knowledge of lending guidelines, credit union policies and procedures. 

Residential Loan Officer - Outside Sales

Alliant Credit Union
Chicago
1 week ago
+52
You will be responsible for the development of new mortgage business from both credit union members and noncredit union referral sources. Work includes prospecting non-member borrowers and referral sources as well as prospecting to credit union provided lead opportunities. Resources to do the job include knowledge of credit union products and mortgage guidelines, as well as an overall knowledge of mortgage lending and current market conditions.

Director, Member Care Center

Alliant Credit Union
Chicago
1 week ago
+52
You will be responsible for the strategic leadership and oversight of Alliant’s telephone channels and related phone functions. The incumbent is responsible for the overall direction of the call center to ensure an outstanding member experience, improved call efficiency, low abandonment, increased share of wallet and employee product knowledge, training and engagement. The phone channel serves as the primary “branch” for the High Digital Transactor segment and PIM target market segment, which are the market segments critical to Alliant’s long-term strategy success.  Resources to do the job require superior critical thinking skills, performance management and employee development practices with comprehensive experience in call center technologies and practices. The Director, Member Care must be passionate about the voice of the member and enhancing the member experience.

Member Service Consultant (Call Center)

Alliant Credit Union
Northwest Suburbs
1 week ago
+52
The Member Service Consultant is the voice of Alliant Credit Union and serves a critical role in our member experience. Successful candidates have a genuine interest in helping people and finding solutions to their needs. Our Member Care Center isn’t a typical call center environment – we make it comfortable so you’re able to effectively handle a high volume of phone calls from our members with quality and care. Our total compensation and total rewards are highly competitive within the industry.

Director, Technology Architecture

Alliant Credit Union
Chicago
1 week ago
+52
The Director, Technology Architecture proactively and holistically helps guide the enterprise through transformation and optimization initiatives. The Director’s scope of activities includes helping the organization grow revenue, optimizing costs and mitigating risks. The incumbent will focus on understanding and applying existing, new and emerging technologies to transform and optimize business and operating models. The Director’s focus is to help the organization plan, design, innovate, orchestrate, facilitate, navigate and operationalize the digital enterprise.

Supervisor, Collectors

Alliant Credit Union
Northwest Suburbs
1 week ago
+52
You will be responsible for leading and coaching a team engaged in member service and basic collections activities for loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans. You will will provide supervision of daily collections activities including making and receiving calls to members to establish payment arrangements, extensive skip tracing, investigating delinquencies, negotiating  temporary modified re-payment terms for members experiencing financial hardship, negotiating modified re-payment terms for total loss or repossession deficiency balances, negotiating settlements on closed lines of credit, investigating loss mitigation options for deceased members, and performing collections activities during the repossession process including facilitating redemption of repossessed vehicles. In addition, you are responsible for driving employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance.

Supervisor, Consumer Loan Underwriting

Alliant Credit Union
Northwest Suburbs
1 week ago
+52
The Supervisor, Consumer and Home Equity Loan Underwriting and Funding is responsible for managing the daily operations and activities of the direct consumer and home equity loan underwriting and funding teams. The incumbent will manage and monitor the daily workflow of applications through the CLOS system and provide guidance and direction to the underwriting and funding staffs while monitoring productivity. Responsibilities will also include providing direction to team members on work priorities, resolving operational issues, increasing automated decisioning of loan applications, and will be responsible for monthly reporting on all underwriting and funding activities. The Supervisor provides direction to staff on risk tolerances in underwriting while expanding and improving loan approvals in the lower credit tiers.  The incumbent will be required to leverage resources and have full knowledge of Alliant’s consumer loan underwriting and loan funding policies and procedures. General direction is received from the Manager, Consumer Loan Underwriting and Processing.

Sr. Financial Analyst

Alliant Credit Union
Northwest Suburbs
1 week ago
+52
You will be responsible for partnering with cross-functional team members to co-lead planning, forecasting and analytical efforts to deliver Alliant’s financial commitments, balanced with a sense of integrity and fiscal responsibilities. For assigned business functional areas, will direct and lead the annual planning, rolling forecasts, and 3-5 year business planning including formulation of Income Statement, Balance Sheet, cost center-level expense planning, headcount analyses, and presentations to senior management team. This role will have a concentration of work related to development of financial analysis capabilities. Work involves moderate difficulty in interpreting and converting analyses into practical business decisions and support.  Resources to do the job require proven analytical ability, advanced systems skills, the ability to collaborate with peers, and lead teams.