Support Specialist Representative

| Remote
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Recognized as one of the Best Medium Places to Work in 2020 and 2021 by Builtin Chicago, Chowly has been consistently growing and evolving since its founding in 2015.  Our team values innovation, collaboration, and transparency. In our environment, your opinions count; contributions are recognized and rewarded. Culture is paramount, and our number-one priority is hiring people with great energy, who want to engage in building and supporting the goals and future of Chowly alongside their own.

Position Description
This is a fast-paced and multifaceted position.  In light of the COVID-19 pandemic, restaurants are relying on Chowly products as a lifeline. Restaurant owners are passionate about their businesses and expect the same energy from their partners. As a full-time Support Specialist, you will work directly with restaurant owners to troubleshoot and diagnose needs via both phone and our support ticketing system. We are looking for a team player who has an eye for detail, is patient, and maintains a solution oriented mindset. Empathetic communication skills are a must.

The nature of this position is ever evolving, and the ideal candidate will be comfortable pivoting and reframing as needed. At this time, the position remains 100% remote with the eventual option to return and join the team in our Chicago Loop office. This position is a phone support heavy role and with the majority of time on shift spent receiving inbound calls. 

Responsibilities and Duties:

  • Managing inbound inquiries and responding in a timely manner. 

  • Developing and maintaining positive professional experiences to ensure client satisfaction.

  • Collaborating cross-functionally with internal teams to assess restaurant needs

  • Escalating tickets/calls for further investigation according to internal functions. 

  • Monitoring reactive issues notifications and solving or escalating accordingly.

  • Researching and identifying issues (via phone and email) with customers related to product features, technical problems, and product performance.

  • Taking extensive notes in our CRM tool to streamline communication company-wide.

  • Thrive in an ever changing environment remaining positive, coachable, and organized.

 

Qualifications:

  • 1 year experience in a customer facing role preferred (in-person or phone customer support) 

  • Flexible availability including ability to work graveyard shifts (6pm to midnight and weekends) 

  • Restaurant experience preferred

  • Previous experience using Salesforce (or similar CRM) preferred

  • Proficient Mac user preferred

 

Why Chowly Inc? 

  • Unlimited Paid Time Off, holiday leave, and remote work

  • 401(k) Plan 

  • Convenient to public transportation with pre-tax commuter benefit 

  • Health and Wellness Program and onsite gym

  • Robust medical, dental, vision, and health insurance

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Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!
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