Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Technical Support Analyst to permanently join our Technical Support team in helping our clients, end-users, and internal staff navigate our increasingly feature-rich software.  Tech support is a crucial area of the business where we have a chance to interact directly with our users, who tend to remember their interactions with support staff more than their regular interactions with our software. Because of that, our technical support team is critical in providing an outstanding experience to all our users. 

If you are detailed oriented, love the culture and energy of a start-up, and sincerely care about the happiness level of customers then you will be a great fit with our team. This is a unique opportunity to join Mobile Doorman as we grow and create long-term customer relationships.  We will also give you the ability to grow your career based on skillset and the facets that you most enjoy.  

*Those with prior property management experience are encouraged to apply.

Attractive salary plus benefits.

Responsibilities:

• Serve as the first point of contact for customer and team support tickets
• Provide top-notch customer service, showing empathy, communicating clearly and providing realistic expectations on a consistent basis
• Triage, assign severity, resolve, or escalate tickets with efficiency and excellent attention to detail
• Work with other departments (account management, sales, engineering) to troubleshoot issues, escalate effectively and collaborate on satisfactory client resolutions
• Document solutions and ongoing issues 
• Help define customer support processs

Requirements:

• 1-2 years of customer service experience
• Technical support experience is a plus
• Strong written and verbal communication skills
• Strong problem-solving skills
• Comfortable working in a fast-paced, technical environment with flexibility to adapt to change

Benefits:

• Inclusive, energizing work environment with great potential for accelerated growth
• Competitive health benefits
• Remote work with proven performance (all employees currently working remotely due to COVID-19 concerns)

About Mobile Doorman
Mobile Doorman specializes in developing custom, white-label apps for apartment and condominium communities across the U.S. Our mission is to improve how residents interact with their properties with a convenient, user-friendly tool that helps them live smarter while helping property owners manage better, improve retention, and boost their bottom line through technology.