Training & Development Specialist at TransUnion

| Chicago
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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

What You'll Bring

Bachelor’s degree in business, adult learning, finance or the equivalent 

3+ years direct experience in designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials

Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance 

Experience leveraging learning management systems and/or other content delivery platforms (e.g. Captivate)

Demonstrated ability to identify opportunities and challenges; consult with the partner to develop solutions to address these areas

Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources

Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones

Advanced skills with MS Word, Excel, and PowerPoint

Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s) throughout all levels of an organization.

Ability to effectively work remotely

Availability for some overnight travel

We'd Love to See:

Master’s degree in Adult Learning, Training & Development or a related field

Fraud management or identity and access management experience

Fluency in Spanish, Portuguese, French, Mandarin, or Japanese 

Impact You'll Make

As a Training & Development Specialist for the Global Fraud Solutions group at TransUnion you play a key role in our company by designing, developing, writing and delivering effective training programs aimed at increasing knowledge and proficiency of cross-functional teams. You will collaborate with business leaders to identify needs, establish learning objectives and provide accurate and effective learning solutions as well as anticipate business training needs based on QA findings, trainee comprehension, system modifications, etc. Training that goes beyond strict product feature/functionality to focus on how the solutions fit together to help solve business challenges faced by our customers and how our teams work to support our customers is critical as we expand offerings and grow.

A successful candidate will:

Perform needs assessments – consult and partner with management, supervisors and employees through a variety of channels (surveys, interviews, group sessions, informal) to analyze and isolate the cause(s) of performance gaps and determining the most appropriate solution to close performance gaps (training or other performance support solutions), and to better understand changes in policies, procedures, regulations, business initiatives, strategies and technologies. 

Prioritize work – understand and communicate priorities while meeting deadlines.

Plan and implement training assignments – develop action/project plans, obtain resources, and complete assignments in a timely manner to ensure that workplace learning and performance goals are achieved. 

Instructional Design – Select, design, or partner in the design of the most appropriate strategy, methodologies, and technologies to maximize learning. 

Presentation and Instructional skills – lead a class and train participants on a specific topic. Facilitation skills – Facilitate group discussions, activities, brainstorming and debrief sessions.

Measure and evaluate – Partner with the business to ensure the course objectives have a positive impact on the skill gap. 

Partner with Instructional Designers in the designing of surveys and gather data to analyze the impact of learning within in the classroom. 

Administrative – coordinate training schedules, registrations, and invitations. Maintain LMS training records, rosters, and reports. 

Creates and maintains course content, manuals, or other training materials. 

Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted. 

Coordinates guest trainers or subject matter experts (SMEs).

We recruit for and value the following core competencies:

Project Management: Lead and deliver complex training initiatives and manage a number of projects in a fast-paced, high-energy environment. Design and develop appropriate training materials and professional development courses. Facilitate interactive and engaging training programs for classroom, virtual classroom and online. Deliver on all stages of a project from start-up to finish within the established timeframes and simultaneously manage several projects to successful completion.

Content Creation, Delivery and Assessments: Develop training across multiple formats, which include eLearning, instructor and virtual instructor led assets to support our global audience. Ensure adult learning principles and systematic instructional design are applied to create learning content that best fits the needs of the learner. Assess the impact of training and measure knowledge retention.

Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations to collaborate with Subject Matter Experts for any given training project.

Diverse Perspective: Brings a unique skillset or approach to the table in every customer engagement or internal activity.

Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our partners.

#LI-JD

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Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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