Alliant Credit Union

We set the standard for simple and rewarding digital banking.

Hybrid

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VP, Head of Digital

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Start a Rewarding Career with Alliant

What makes this role rewarding?

You will beresponsible for leading all aspects of enterprise wide digital strategies, capabilities, and execution to deliver best-in-class experiences for our members. The leader will develop and drive a clearly defined and compelling digital strategy to acquire, onboard and engage Alliant members. Key functional areas will include digital banking, digital product ownership, acquisition/onboarding/engagement strategies, digital innovation, and user experience (UX/UI).

The leader will be accountable for developing and implementing digital banking innovations and enhancements to meet the strategic, financial, and member experience goals of the digital credit union. Also play a critical role in thought leadership around new technologies that will help us meet and exceed consumer expectations around user experience (UX) and easy banking. The incumbent will be responsible for the strategy, planning, and execution of the evolution of mobile and online banking as well as digital product platforms. This leader has a passion for member experience, technology and amazingly simple design. General Direction is received from the Senior Vice President, Chief Digital & Marketing Officer.

Responsibilities

Do you see yourself doing this?

Strategic Responsibilities

Deliver strategic leadership in the development and implementation of a clear vision of the evolution and impact of digital and mobile banking
Provide leadership and oversight of the strategy, development, design, implementation, troubleshooting and training of all new features and functionality
Lead the development and execution of strategies to grow membership and increase relationship depth across all channels
Increase adoption of mobile banking and increase conversion rates for membership and product openings via digital banking channels
Drive the strategy for seamless member onboarding and engagement
Champion human centered design within our member-facing applications and lead the user experience (UX) team
Ensure that digital initiatives are fully integrated for leadership commitment, resource allocation and execution to deliver strong member outcomes
Lead agile planning and communications with stakeholders including operations, member contact center, deposit products, lending products, technology, compliance, legal and others
Track and report against goals and objectives (Key Performance Indicators) to the organization
Partner with development, data, quality assurance (QA), marketing, security and business intelligence (BI) teams
Manage all development and design partner and agency relationships
Conduct ongoing analysis of member-facing systems and releases in order to find areas of opportunity and to measure feature-functionality success
Conduct financial services market intelligence and competitive landscape analysis
Follow consumer behavior and usability trends as well as new technologies in the fintech, payments and ecommerce space to design and deliver the best experiences for Alliant members

Leadership and Performance Management Responsibilities

Lead a high-performing digital product management team, and agile squads to design best in class feature, capabilities, flows and experiences
Lead and direct digital initiatives that increase member engagement and net promoter score
Ensure digital innovation and transformation initiatives create value with measurable results
Optimize existing go-to-market strategies and processes to maximize value and results
Capture, analyze, and understand the environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
Champion Employee/Internal Customer Engagement and development
Continually assess and provide development opportunities, insightful coaching and talent utilization/optimization for team members
Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of the team
Provide structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.

Qualifications

What makes you a great fit?

You'll be a great fit if in addition to Completion of a Bachelor's degree required, MBA preferred, and you have:

15+ year experience in leading/managing digital applications, platforms, or digital products
Experience in the fintech, ecommerce, product/channel management, product development, or delivery of online, mobile or consumer facing technologies, required
Experience working on iOS, Android, and other mobile applications/platforms
Strong relationship skills, emotional intelligence, and ability to communicate clearly
Ability to set clear and challenging goals
Comfortable with ambiguity and uncertainty, ability to adapt and lead others through change
Thought leader in creating best-in-class digital experiences
Experience coordinating product development cycles and software development schedules
Strong analytical and quantitative skills
Ability to analyze data to support decisions, and align across enterprise on digital strategies
Strategic thinker, and member centric results focused
High attention to detail and a strong focus on the end user
Strong verbal and written communication skills with demonstrated experience engaging and influencing senior leaders
Exceptional follow-through and project management skills
Must be able to manage multiple, competing priorities; manage tradeoffs; evaluate new opportunities, ideas and partners; and make sound independent decisions
Ability to attract and recruit top talent, motivate teams, and drive strong performance

When you're happy, we're happy!

As a thank you for joining our team, you'll benefit from:

Casual dress code
Competitive medical, dental, and free vision benefits
On-site massages and contributions towards gym memberships
Generous PTO and banking holidays off

Still not convinced?

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Calli Cardillo

Director, Technical Strategy & Portfolio Management

PUTTING PEOPLE FIRST

Propelling product forward through teamwork

Cardillo oversees enterprise execution for digital products at Alliant. To this end, her team has been rapidly growing and building out new processes and changes to products designed to enhance customer experience. She credits her team with being her number one asset in approaching these goals. “Happiness in teams leads to top output,” Cardillo said. To encourage a happy and healthy team environment, they align on individual development plans. Employees are encouraged to join ERGs, explore their strengths and pursue training and certification programs.

I feel genuinely supported by the team I work with. It is so rewarding to celebrate successes as a team when you can directly see and feel the impact from how hard everyone is working.

Crystal Luna

Director, Banking Operations

EMPOWERING EMPLOYEES

Inviting contributors to take the lead

Since joining Alliant in 2006, Luna has experienced the company’s focus on professional development first hand, advancing through several roles into a senior leadership position. “My approach to leadership has always been to take my team along for the ride,” Luna said, noting that she celebrates the successes of direct reports that move into managerial positions. As the founder of EMPOWER, Alliant’s Black professionals ERG, Luna is committed to creating leadership opportunities for a diverse workforce and ensuring the company is an equitable and inclusive place that elevates its employees.

I take a supportive role and allow my team members to take the lead. This showcases their talents to others in the organization and gives them the confidence to take on bigger roles and responsibilities.

Sean Briscoe

Director, Credit Product Strategy & Analytics

PRODUCING FINANCIAL WELLBEING

Developing tech in service of people

Briscoe was initially excited to join Alliant for two reasons: its forward-thinking digital-first approach to lending and its commitment to serving members as a nonprofit organization. His team recently set its sights on improving Alliant’s flagship Visa Cashback Signature Card, working with product, marketing, compliance and technology teams to enhance member experience. “We continue to find new opportunities for growth and new ways to serve our members,” Briscoe said. “The team at Alliant is engaged, energized, self-motivated and always member-focused.”

Everything I do helps improve the financial lives of our members, and each one of my ideas is heard and taken seriously.

What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture

Volunteer in local community

Alliant offers 8 hours of paid volunteer time benefit for all employees.

Partners with nonprofits

To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.

Open door policy

OKR operational model

Team based strategic planning

Flexible work schedule

Alliant provides employees with a flexible work schedule that includes Flexible start and end times.

Remote work program

Since the pandemic began, all non-essential job functions have been remote 100%.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.

Diversity manifesto

Diversity employee resource groups

Alliant supports employee resource groups. At this time, employees created INCLUDE, a women's resource group and ALL, an LGBTQ+ employee resource group, and EMPOWER black employees' resource group.

Hiring practices that promote diversity

At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.

Health Insurance + Wellness

Flexible Spending Account (FSA)

Alliant employees can contribute up to $2,750 annually to their Health Care FSA and $5,000 to their dependent care FSA.

Disability insurance

Company provides Short Term Disability benefit payable for up to 13 weeks as well as Long Term Disability insurance that covers 66.67% of your monthly earnings up to $10,000 monthly maximum payout.

Dental insurance

Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%

Vision insurance

Alliant offers free vision benefits to its employees and their dependents. The vision benefits plan covers 100% for annual eye exams after a $10 copay and $150 for glasses and contacts.

Health insurance

Alliant provides a choice of two medical plans. If you elect a medical plan, you are automatically enrolled in an HSA where Alliant contributes funds to help you pay for your out-of-pocket expenses.

Life insurance

Basic Life insurance and Accidental Death & Dismemberment is equal to 1 times an employee's annual salary. Employees can also purchase Voluntary Life insurance for themselves and their dependents.

Pet insurance

Our pet insurance policy covers up to %90 of out of pocket expenses.

Wellness programs

With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.

Mental health benefits

Alliant employees get free access to ComPsych, Calm and myStrength apps and services.

Financial & Retirement

401(K)

Alliant offers a 401(k) plan administered through Fidelity where employees can contribute up to 60% of eligible compensation to the annual IRS limit.

401(K) matching

We match 100% of contributions up to the first 5% of an employee's annual gross pay. eligible salary. You will be 100% vested in these contributions right away.

Performance bonus

In the last years, Alliant’s bonus payouts were above 100%.

Charitable contribution matching

The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $1,000 per person per calendar year.

Child Care & Parental Leave

Generous parental leave

We provide up to 6 weeks of parental leave for the primary and secondary caretakers.

Family medical leave

Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.

Paid volunteer time

Our employees receive 8 hours per year of paid volunteer time.

Paid holidays

Office Perks

Commuter benefits

Employees can withhold up to $280 per month pre-tax for transit expenses and up to $280 per month pre-tax for parking expenses.

Company-sponsored outings

Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.

Free snacks and drinks

Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.

Some meals provided

Fitness stipend

Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.

Professional Development

Job training & conferences

Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.

Tuition reimbursement

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Lunch and learns

Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.

Promote from within

Continuing education stipend

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

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