We are looking for a highly motivated Workplace Experience Coordinator for our Chicago office to support the Workplace Experience team with the day to day operations of our office. This is the ideal position for an energetic and highly motivated person who loves helping others, organization and making an office the best workplace possible. You enjoy wearing multiple hats and strive to deeply understand how to prioritize projects and manage your time accordingly. You are proactive and resourceful, can step into any situation with a solutions-oriented perspective, and love learning. You have a customer-focused mindset and are excited to be behind the scenes in making Sprout one of the best places to work!
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:

• Ability to be onsite in our Chicago office full time: 8:30 a.m. - 4:30 p.m., five days a week
• Must be able to lift up to 50 pounds

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Prior experience with customer service and/or office administration
• Ability to demonstrate strong attention to detail, time management and organizational skills

Within 1 month, you will...

• Complete Sprout's New Hire training program alongside other new Sprout team members. You'll gain a broader understanding of our product and how your role fits into the organization.
• Meet with team members from the Workplace Experience team to understand day to day needs in the office
• Meet with team members from the Support, IT, People, Success and Sales Development teams as you will be collaborating with them closely
• Learn to manage reception - greet guests, handle paper mail and answer general inquiries in person, email and via phone.
• Be introduced to building management to understand proper office security protocol
• Learn to use our internal service desk system, and fulfill mailing and other office support requests
• Manage mailroom parcel volume and capacity
• Get to know our current vendors and be second in line to support our team making sure the office is stocked with food, beverages, office supplies, PPE, etc.
• Lead the Workplace Experience team assignments for recognition weekly

Within 3 months, you will...

• Help provide support for employees for additional office reopening phases
• Review documentation as it pertains to your role and ensure to make any changes needed on a quarterly basis
• Support the Workplace Experience Specialist with onboarding and offboarding tasks as needed
• Co-host onboarding sessions with the Workplace Experience Specialist
• Understand as much as you can about the culture, products, teams, and projects of Sprout to creatively support our award winning culture
• Support with mail, key cards processes, guest registration, faxes and on-site event support as needed based on our different office reopening protocols

Within 6 months, you will...

• Continue to support our phased approach to office reopening
• Use data and your own instincts to identify inefficiencies and innovate / improve your support to the Chicago team
• Continue to develop key relationships with employees in Chicago and act as a champion of our culture
• Coordinate and lead Fire Life Safety drills and train team members on responsibilities during those events
• Manage lost and found items on a bi-annual basis

Within 12 months, you will...

• Be completely at home managing day to day operations in Chicago with a deep understanding of the team's needs.
• Surprise us! Use your unique ideas and abilities to change Sprout Chicago in beneficial ways that we haven't even considered yet.

Of course what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Vaccine Requirement
This position is on-site and in-person at Sprout Social's offices. To safeguard the health and well-being of our employees and support public health efforts, we currently require all employees working on-site in our office locations to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. If hired, you will be required to (i) attest to your vaccination status and may be required to provide proof, which will be kept confidential; or (ii) engage in the interactive process to determine whether a reasonable accommodation from this requirement may be available.
About Sprout Social Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.
We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment-your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report .
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement .
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.