(ORD) Supervisor, HUB Dependability

What to Expect:

The Supervisor - Hub Dependability position is responsible for overseeing the Chicago Hub’s dependability program.  Responsibilities include tracking daily employee dependability through time and attendance records, conducting attendance related investigations, analyzing raw data and trends, attending hearings, and assessing discipline consistent with the CBA and UGE Attendance Policy. This leader will develop and maintain a close working relationship with department leaders, the Union, Hub Business Office, Payroll, and Human Resources to manage and reduce sick leave and liability for all areas related to absence management; engage with key stakeholders to ensure consistent interpretation of Federal and State labor laws, CBAs, and application of company policy; and be responsible for resolving employee questions and grievances around attendance with a human touch critical to company culture and employee experience. Additionally, this leader must be conversant with employee data privacy rights and ensure confidential information is handled appropriately.

How you will make an impact: 

• Review, track and analyze large volumes of data, generating insights on trends, creating presentation decks for analyses completed to quickly get management up to speed on key issues, and ensure every employee’s dataset can be accurately processed by other departments (Payroll, Business Office, Scheduling, HR, etc.)
• Develop and maintain relationships with the Union and conduct meetings with employees to review attendance policy; administer disciplinary action; and respond to disagreements through the dispute resolution / grievance process
• Gather evidence; prepare and deliver attendance related presentations at Grievance Hearing to support the Company's position for suspensions or terminations.
• Consult with Human Resources and other key department leaders to discuss workplace issues and ensure consistent interpretation and application of Federal and State labor laws, CBA, and company policy
• Other responsibilities as assigned by the manager (Collaterals, safety, training, RAP, etc.)
• Work as an operational supervisor when business needs dictate and necessitate.

What you will bring: 

Required Experience, Qualifications & Skills:

• Two years of operations or similar relevant work experience
• Working knowledge of Microsoft Office computer software
• Proficiency in using Microsoft Excel to organize data for analysis as it relates to  dependability
• Strong management and leadership skills
• Strong written and interpersonal communication skills
• Ability to work with all levels of leadership in a fast-paced goal driven environment
• Strong technical skills with the ability to analyze large volumes of data
• Ability to develop process and strategies to manage costs associated with absences
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Experience, Qualifications & Skills:

• Bachelor’s degree or related airline experience
• At least two to four years’ experience leading a team
• Experience working within a union environment
• CBA discipline and dispute resolution/grievance process
• Strong knowledge of Airport Operations functions
• Thorough Knowledge of operational and corporate policies and procedures
• Broad knowledge of employment labor laws (Illinois Labor Laws a plus), organizational planning, and employee relations.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here:  Internal_Candidate_Eligibility_Form.2024

Total Rewards: 

Base Salary range: (L6)

Salary will be competitive and commensurate with experience. 

As a UGE employee you’ll receive the following: 

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.  
• Discount Program: 20% off for flight tickets with United Airlines  
• Vacation, Sick Time, and Floating Holidays 
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance  
• Flexible Spending Accounts, Long Term Disability,  
• 401(k)  
• Paid Training 
• Paid parking or transportation assistance 
• Participation in the UGE annual incentive plan   

ADA Specifications:

• Ability to communicate and interact with others in the English language, both oral and written
• Requires ability to use computers and other office equipment
• Requires ability to sit, stand, and walk for extended periods of time
• Ability to lift up to 70lbs on a consistent basis
• Repetitive motions that may include the arms, wrists, hands and/or fingers
• Ability to pass all pre-screening clearances applicable to position qualifications 

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Chicago O'Hare International Airport