Outbound Web Lead Consultant

Job Description:

Position Summary

We are looking for an energetic and confident Outbound Web Lead Consultant to join our sales team. This role focuses on engaging with web enquiries and existing database leads through outbound calling, nurturing prospects, and handing overqualified opportunities to specialist consultants to convert into bookings.

You will be responsible for assessing customer needs, building rapport, recommending suitable products, and setting the scene to then pass a qualified lead to a consultant. This is a fast-paced, commission-driven role suited to someone, target-focused, commission-driven, and highly confident on the phone.

Full systems and product training will be provided along with ongoing coaching and development support.

Responsibilities and Accountabilities

• Conduct outbound calls to web enquiries and existing database leads

• Qualify customer needs and assess suitability for A&K products and services

• Warm up leads and build a strong initial rapport with prospective clients

• Recommend appropriate products and transfer qualified leads to expert consultants

• Set appointments for sales consultants and support the sales pipeline

• Participate in outbound calling campaigns to generate new opportunities

• Carry out customer retention activity, including welcome home and bon voyage calls

• This role will support all product lines

• Accurately update systems with booking and journey notes

• Commission-earning role with incentives linked to converting leads

• Performance is measured on lead nurturing, conversion outcomes, and productivity

Skills and Abilities

• Prior experience in customer service, retail, hospitality, or other client-facing roles preferred

• Must be an engaging and confident communicator

• Thrives in a fast-paced, target-driven environment

• Sales-focused and motivated by earning potential

• Must be persuasive and confident in presenting products or services

• Should be comfortable handling objections and providing solutions

• Interest in developing professionally into a Travel Consultant or sales role

• Previous experience with CRM systems or sales software is a plus, but not required

Special requirements

• Position may be fully remote within the Chicagoland area or follow a hybrid schedule of 3 days in the office and 2 days remote.

Salary

• Hourly position with annual earnings of $35,000; with additional earning potential through sales incentives.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.