Provide front-desk patient-facing support at a pediatric clinic: greet patients, answer phones, file and retrieve records, verify insurance, collect copays/payments, obtain consents, maintain confidentiality, follow office policies and safety practices, report incidents, and support team operations. Must work 12-hour shifts including evenings and weekends.
Pediatrics On Demand is an Immediate Care and Primary Care located in Oak Lawn, IL. We also have a sister company, Minis Walk In Clinic. We serve patients from birth to 21 years of age.
We are focused on high quality patient care and customer service. We are currently seeking a bright front desk receptionist that can bring the customer service level to the highest standard and bring value to the business environment of the office. Our Mission “Better Healthcare for Tomorrow’s Leaders”.
Hourly: $18-$20 Depending on Experience
12 hour shifts
Front Desk Responsibilities:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains payments form the patients
- Obtaining consents for treatment
- Verifying insurances and collecting copays and balances
- Maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes
- Must follow and enforce accepted safety practices for patients
- Report any incidents/patient concerns to supervisor in a timely manner
- Must display a professional, friendly, and courteous manner at all times
- Being a team player
- Performs other duties as assigned
Supervisory Responsibilities
- Report attendance and tardy issues per shift as required
- Maintain excellent attendance-lead by example
- Other duties as required
Requirements:
Healthcare experience required
High school Diploma or GED
Ability to work evenings and weekends
Skills:
Basic skills include; customer relations, math, grammar/spelling, typing, the ability to follow written and oral directions, and the ability to read, write, speak, and understand English.
Job Type:
Part Time-Full Time
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