Payment Operations Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Payment Operations Manager is accountable for delivering operational excellence, modernization, and continuous improvement of the Payment Operations (sub-Capability) group which forms part of the Payment Services capability.

Reporting to the Global Payment Services Capability Owner, the Payment Operations Manager leads a global team responsible for the timely and accurate processing of payment transactions across Northern Trust direct and indirect clearing channels to include payment lifecycle management and control.  The role ensures processes, technology, and people are aligned to deliver high-quality and timely outcomes in a controlled environment.  

The Payment Operations manager is the single global point of responsibility for performance, collaborating across functions and geographies to achieve enterprise objectives, and is responsible for identifying and supporting modernization efforts, stewarding data and the technology that underpins resilient service delivery.

Key Responsibilities:

Leadership & Modernization

• Provide leadership to define and communicate the vision and roadmap for the sub-capability, ensuring alignment with enterprise strategy and client needs.

• Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.

• Partner across functions supporting the sub-capability, ensuring systems are robust, scalable, and future-ready.

Operational Excellence

• Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model

• Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.

Risk Management & Compliance

• Maintain a robust control environment aligned to enterprise risk & compliance frameworks.

• Ensure compliance with relevant regulations and internal policies.

Stakeholder & Client Management

• Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.

• Provide incident response and crisis management for issues impacting the sub-capability

• Pursue process improvements that enhance client experience and reduce risk.

Talent & Culture

• Structure, build, lead and inspire a diverse & high-performing team.

• Align workforce planning to Capability objectives

• Foster a culture of accountability, continuous improvement, and service excellence.

• Manage change effectively, ensuring teams are engaged and resilient.

Data Stewardship & Performance Accountability

• Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability, regardless of where the data sits or which systems produce it.

• Adherence to data governance standards, regulatory requirements, and risk management practices.

The ideal candidate should have a fair amount of the following skills & experience

• University degree in a relevant field.

• Proven experience in the financial services industry with domain expertise in Payment Operations.

• Proven experience in operations management within a complex, global organization.

• Proven leadership guiding teams across different jurisdictions.

• Proven experience operating within risk, compliance, and resiliency frameworks.

• Operations specialist, with ability to manage multiple priorities and high-quality outcomes

• Excellent analytical and problem-solving skills.

• Strong written and verbal communication skills.

• Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

 
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.