PFS Support Specialist

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:    

Maintains all Revenue Cycle patient account records according to established systems that allow for efficient retrieval. Keeps current with all Laser document processing.  Ensures that all billing audits are completed in a timely manner. Distributes daily bills, claims, and reports to various department teams and to management. Actively supports all the Revenue Cycle Department goals individually and as an effective team member.

Essential Job Functions:

• Files all documentation relating to patient demographic information, patient financial information, and cash processing information.
• Maintains Laser processing of record storage.
• Retrieves and distributes computer reports for the various Revenue Cycle teams and for management.
• Makes copies and faxes necessary information for Revenue Cycle teams.
• Controls the requests for, pick up of, and return of medical records.
• Processes incoming and outgoing office mail.
• Scan checks to Revenue Cycle bank lockboxes for Hospital and Physician Billing.
• Processes billing charges and credits as a result of the audits of patient bills.
• Prepares cash batches for posting to patients' accounts.
• Contact Insurance companies to setup ERA/EFTs
• Handles subpoenas and other court-ordered or attorney-initiated requests for billing information.
• Completes requests for itemized bills.
• Processes all requests for office supplies, and maintains office supplies in a secure and orderly location.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
• Other duties as assigned

Knowledge, Skills and Abilities:

• High school diploma or general education degree (GED), or two or three years related experience and/or training.
• Ability to operate standard office equipment (examples: photocopy machine, facsimile machine, calculator, etc.). Knowledge of Microsoft Word, Outlook and Excel.
• Ability to work in a fast-paced environment while providing a high level of quality customer service to team members, employees, management staff, in addition to external customers.
• Ability to enter or key high volumes of data rapidly and accurately required.
• Analytical skills in order to identify incorrect errors.
• Knowledge of billing work flows to effectively understand and to respond to inquiries.
• Excellent customer service skills, professional, self-confident, dependable and a team player.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: [email protected]

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]