Platform Support Engineer I

The Platform Support Engineer I (PSE Level I) delivers frontline technical support to customers, primarily through in product chat and via email and web conferences. This role helps customers realize maximum value from the Dynatrace software intelligence platform by guiding deployment and configuration, performing issue triage, and troubleshooting routine technical and configuration problems. The PSE partners with internal teams (e.g., Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure a consistently excellent customer experience.

Responsibilities and Duties

• Gains familiarity with Platform Support Engineering concepts, practices and methodologies.
• Respond and provide assistance to customer product inquiries via chat (primary), email, web conference, and phone.

• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
• Work experience: 0 to 2 Years.
• Familiar with one or more of the following technologies:
  • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
  • Server/Server side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
  • Mobile application technologies such as iOS, Android Webkit.
• Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
• Familiar with database design, SQL, and data access practices and concepts.
• Exceptional corporate presentation and relationship building skills with technical and non technical audiences.
• Must have exceptional English written and verbal communications skills.
• Willingness to learn new technologies and resolve technical issues.

• A one product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

The targeted base pay range for this role is 58K to 73K. When determining your salary, we consider your skills, experience, education, work location and internal equity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.