Sylogist, Ltd.

Portal Functional Consultant

Posted 2 Days Ago

Be an Early Applicant

Remote

Hiring Remotely in USA

Senior level

Remote

Hiring Remotely in USA

Senior level

Leads client-facing portal discovery and requirements gathering for Victim Services Suite implementations. Documents requirements, creates wireframes and CRM mappings, develops user stories and acceptance criteria, reviews portal builds, supports UAT and defect retesting, and validates functionality against customer needs. Collaborates with developers, CRM consultants, project managers, and implementation teams while maintaining accurate documentation throughout delivery.

The summary above was generated by AI

Company Overview

At Sylogist, we are purpose-driven to “empower the good our customers do.”

We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk!

Position Overview

Join our growing Victim Services Suite (VSS) team as a full-time Portal Functional Consultant!

We are seeking an experienced, client-facing Functional Consultant to support portal implementations within SylogistGov's Victim Services Suite. The ideal candidate will have at least 5 years of relevant functional consulting or business analysis experience, with strong skills in requirements gathering, documentation, and working with customers and technical delivery teams.

In this role, you will lead portal discovery, document requirements, develop wireframes, and define CRM mapping for the portal. You will also review portal builds, support user acceptance testing, and collaborate with the broader implementation team to ensure portal functionality meets customer requirements.

If you're passionate about innovation, excel at embracing challenges, and are driven by improving systems based on real user feedback, this role is for you!

Responsibilities Include

Lead client-facing portal discovery sessions and gather portal-specific requirements.
Document portal requirements and develop wireframes based on customer needs.
Collaborate with the CRM Functional Consultant on user stories and acceptance criteria, including adding portal wireframe snapshots to user stories in Azure DevOps.
Document CRM mapping for the portal.
Work closely with Portal Developers, CRM Functional Consultants, Project Managers, and other implementation team members throughout delivery.
Review portal builds to ensure functionality aligns with documented requirements and wireframes.
Support portal user acceptance testing (UAT), including reviewing functionality and retesting portal defects.
Validate that the portal meets customer business requirements.
Maintain accurate and up-to-date portal documentation throughout implementation.

What We Look for in YouMust-Haves

Minimum 5 years of relevant experience in functional consulting or business analysis.
Must be a U.S. citizen and able to pass an FBI background check, as required by our customers.
Strong client-facing experience, including gathering and documenting business and functional requirements.
Experience developing user stories and wireframes.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills, particularly in customer interactions and requirements documentation.
Ability to collaborate effectively with technical teams and manage multiple priorities.

Nice-to-Haves

Experience with Microsoft Dynamics 365 CRM.
Experience with victim services, Department of Corrections, jail management systems, or other government software implementations.
Familiarity with data exchanges involving jail management systems, court systems, or other criminal justice systems.
Experience supporting data migration activities.
Familiarity with Azure DevOps and Agile methodologies.

Why Join Sylogist?

We're an inclusive, remote-first company that values the personal and professional growth of its employees! At Sylogist, you'll experience:

A company where you can really make a meaningful impact
A healthy work-life balance
Benefits that cover health, wealth, and wellness

If you’re as excited about making a difference as we are, we would love to hear from you!

Sylogist is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Sylogist will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Sylogist does not offer sponsorships. All candidates must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based.

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory