Lead customers through requirements gathering, solution design, application configuration, testing, deployment, and post-go-live support for Veeva Vault CRM Align. Serve as a trusted advisor by explaining complex concepts, managing customer workstreams, monitoring dependencies, recommending system optimizations, and advising on product releases. The role requires customer-facing consulting experience, data and process analysis skills, strong presentation abilities, and the capacity to manage multiple clients remotely.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva Vault CRM Align is a field planning application for roster management, territory management, engagement planning, and integrated field feedback, and it provides future alignment and engagement plans into our agentic CRM. We are looking for a strong consultant who can serve as a trusted advisor and expert for our customers on the product.
This role requires a blend of product expertise, consulting acumen, and a passion for customer success.
This is a remote, full-time, permanent role supporting multiple customers in a shared, dedicated capacity. This is a customer-facing role focused on driving long-term customer success.
What You'll Do
- Lead customers through the process of requirements gathering to align with best practices and drive toward solutions
- Take complex client and solution concepts and articulate them to audiences of varying perception levels to provide application expertise and knowledge
- Develop and leverage expertise in our Vault platform
- Plan, manage, and perform application build, test, and deployment activities
- Identify and monitor interdependencies between various program or customer workstreams
- Plan and establish after-go-live activities, including ongoing support and application changes to align with full capabilities
- Serve as a “Trusted Advisor” to client stakeholders, providing proactive recommendations on system optimization
- Stay on the cutting edge of product releases, advising clients on how new features will interact with their product footprint
Requirements
- 3+ years of experience leading customers in software services, with the ability to manage multiple customers
- Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels
- Strong presentation and solution design skills
- Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously
- Hands-on experience with data management and/or process analysis (MS Excel, MS Access, and/or SQL)
- Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
Nice to Have
- Consulting and product experience with sales territory alignment and/or CRM software
- Knowledge of and applicable work experience in the Life Sciences industry
- Business knowledge of sales and marketing territory alignments and sales cycle planning
- Knowledge of Master Data Management systems
- Exposure to the following technical disciplines: web services, ETL, SQL, Force.com
- Experience with other Veeva applications (e.g., Veeva CRM, Vault CRM, Veeva Network MDM)
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party, unless you have already completed it with Veeva previously.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $70,000 - $140,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
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