About Keyfactor
Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!
Title: Principal Partner Enablement Manager
Location: USA; Remote (near Washington DC area)
Experience: Senior
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About the position
The Specialized Partner Enablement Manager drives strategic initiatives to empower our vital global partners, establishing and strengthening relationships and providing essential resources and support for effective product or service delivery. Leads the process from partner SoW development to project kickoff in collaboration with sales.
Job Responsibilities
- Develop and lead partner training programs on Keyfactor solutions, services, and best practices.
- Design and deliver training programs to educate partners about our products, services, positioning, and competitive advantages.
- Create and curate training content, including presentations, webinars, and product guides, tailored to different partner segments.
- Define, track, and analyze key performance indicators to evaluate the effectiveness of partner enablement programs.
- Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives.
- Build strong relationships with vital global partners, acting as the primary point of contact and technical champion for partner inquiries and issues.
- Provide ongoing support to partners, address technical questions, and anticipate potential obstacles, mapping out solutions as needed.
- Lead the transition of projects from SoW to kickoff and from partner delivery to Keyfactor Support/Customer Success Teams for steady state handoff.
- Act as the primary point of contact for partner inquiries, concerns, and escalations, ensuring their needs are addressed promptly and effectively.
- Collaborate with sales to write partner SoWs for subcontracted work and ensure business goals are defined and attained.
- Reduce time to value through structured project playbooks.
- Lead collaborations with the sales and global service teams to ensure partners have the necessary resources to effectively scope and deliver Keyfactor projects.
- Be a leader in cross-functional meetings to drive alignment on business priorities and ensure consistent messaging to partners.
Minimum Qualifications, Education, and Skills
- Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field; or equivalent experience.
- Profound expertise in a specific IT domain or technology stack.
- Mastery of industry trends, company-specific strategies, and future-oriented innovations.
- Capability to influence and drive significant organizational initiatives.
- Experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement).
- Strong consultation skills with customers, partners, and other external stakeholders.
- Proficiency with Windows Server operating systems.
- Proficient understanding of core networking and infrastructure fundamentals.
- Advanced technical troubleshooting and problem-solving skills.
- Effective time management and prioritization skills with the most complex partner deployments.
- Proficient knowledge of Active Directory Certificate Services and Active Directory Federation Services.
- Proficiency with Unix/Linux.
- Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.).
- Willingness to learn new product stacks, technologies, and APIs as needed.
- Proficiency with Public-Key Infrastructure (PKI), digital certificates, and cryptography.
- Proficiency with Microsoft 365.
- Proficient knowledge of Kerberos protocol - OAuth authentication.
- Proficient knowledge of EJBCA product stack. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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