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The Principal Process Manager at Capital One will manage processes to enhance customer value, oversee ticketing systems, resolve billing discrepancies, and coordinate with various teams for improvements. Responsibilities include ensuring compliance and optimizing operations, as well as supporting internal and external communication.
Principal Process Manager
As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time.
With the historic closing of the Capital One and Discover Merger we have created a whole new enterprise level opportunity set for value creation. We are building a new team to explore orthogonal revenue opportunities for the combined entity - if you thrive in white space, are eager to learn a new business and enjoy networking across LOBs and functional areas this could be the ideal opportunity for you. We are looking for quick learners with a 'nose for value' to help us assess an existing and growing list of potential opportunities. If the business case fits, we will then go after the execution and scaling of the opportunity. The Gateway Services Specialist plays a critical role in supporting and optimizing operations across the PULSE Gateway Network. This position ensures seamless interactions between internal teams and external network participants, facilitates compliance with network mandates, and drives automation and efficiency in billing and reporting processes. As a part of the team, you will:
Basic Qualifications:
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $93,400 - $106,600 for Principal Process Manager
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Riverwoods, IL: $93,400 - $106,600 for Principal Process Manager
Houston, TX: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time.
With the historic closing of the Capital One and Discover Merger we have created a whole new enterprise level opportunity set for value creation. We are building a new team to explore orthogonal revenue opportunities for the combined entity - if you thrive in white space, are eager to learn a new business and enjoy networking across LOBs and functional areas this could be the ideal opportunity for you. We are looking for quick learners with a 'nose for value' to help us assess an existing and growing list of potential opportunities. If the business case fits, we will then go after the execution and scaling of the opportunity. The Gateway Services Specialist plays a critical role in supporting and optimizing operations across the PULSE Gateway Network. This position ensures seamless interactions between internal teams and external network participants, facilitates compliance with network mandates, and drives automation and efficiency in billing and reporting processes. As a part of the team, you will:
- Monitor and manage the Gateway ServiceNow ticketing system and mailbox.
- Collaborate with Settlement Services, Fulfillment, and Implementations teams to identify and resolve billing discrepancies
- Provide technical and procedural support for network project requests, disputes, and exception handling
- Administer the Gateway Network Bulletin Review (NBR) process, ensuring timely distribution and actioning of network bulletins
- Coordinate with Business Technology teams to assess and implement code changes required by network mandates
- Liaise with external vendors and internal teams to ensure timely access provisioning, user ID maintenance, and audit readiness
- Participate in bi-monthly support calls and weekly touchpoints with product and technology teams
Basic Qualifications:
- Bachelor's Degree
- At least 3 years of Process Management Experience
Preferred Qualifications:
- Master's Degree
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
- At least 1 year of experience in Compliance or Risk Management
- At least 5 years of experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $93,400 - $106,600 for Principal Process Manager
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Riverwoods, IL: $93,400 - $106,600 for Principal Process Manager
Houston, TX: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One Chicago, Illinois, USA Office
You’ll be steps away from some of the best attractions, restaurants and scenery in Chicago while working from our dynamic office. The space, which features a mix of industrial design and modern fixtures, has everything to help you collaborate, thrive and embrace our future with hybrid work.
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