Essential Job Functions
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Develop and grow carrier relations by developing and maintaining good working relationships. Work with carriers to resolve unique issues quickly to ensure 100% customer satisfaction.
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Effectively communicate with internal and external carriers and customers ensuring all customer expectations and carrier KPIs are met. Manage all communication mediums with these carriers and customers: email, phone, EDI, and web transactions.
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Address carrier questions regarding RFPs while also packaging and maintaining bid packages in order to source the most aggressive pricing possible.
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Support innovative development to streamline the procurement processes wherever possible within the guidelines of the customer requirements and team goals.
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Participate in the formal RFP bid feedback calls as well as conduct light negotiations with carriers on an as needed basis
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Manage escalated service issues with high level personnel from the carrier community.
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Assist and support Account Management Directors as needed and other Teams by interacting with other departments in cross-functional projects.
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Support negotiations of carrier rates formally, informally, and on an ongoing basis.
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Duties, responsibilities, and activities may be assigned or changed from time to time.
Minimum Qualifications
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Bachelor’s degree, preferably in Logistics, Supply Chain, Transportation, Business, or any combination and experience, which would provide equivalent background.
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Must be able to interact well with others in a team environment meeting time-sensitive requirement.
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Experience in carrier facing skills in a fast-paced environment.
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Must be able to manage competing priorities, multi-task, and continue to meet all deadlines, while remaining flexible with continually changing priorities while providing high quality customer service.
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Organizational and problem-solving skills with the ability to organize and prioritize workload in order to meet the team and company goals using creativity and good business judgment.
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Proficient with web-based applications and Microsoft products including advanced Excel skills using VLOOKUP and Pivot Tables.
Salary: $50,500- $55,000/year base salary + Bonus Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
Hub Group Oak Brook, Illinois, USA Office
2001 Hub Group Way, Oak Brook, IL, United States, 60523
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