Product Designer, Go-to-Market AI

The Agentic Go-To-Market (GTM) team is focused on helping HubSpot grow faster by using AI to dramatically improve how our own frontline Sales and Customer Success (CS) reps work. We're building an agentic-first system that anticipates rep needs, automates the repetitive, and surfaces the right context at every step of the customer conversation — so reps can focus on what matters most: having the best conversations possible with our customers, helping them reach their goals and get the most out of HubSpot.

As a designer on the Meeting Execution team, you'll own the full arc of the meeting execution experience for both our Sales and CS reps — from preparing for a call, running it, demoing our product, all the way through to following up with next steps and outcomes. This is one of the most important areas where we can improve efficiency and efficacy for our frontline. And you'll be doing it working at the very edge of what's possible in applied AI, defining what's next for a $30B+ company.

Why this team?

Own end-to-end. You'll own the full meeting execution flow across multiple rep types — Sales and CS — giving you broad scope within a focused problem space.

Work at the frontier of applied AI. We're building agentic-first experiences — using agents to prep calls, surface the right information at the right moment, and make the full workflow as effortless as possible for our reps. You'll be shaping what that looks like from the ground up.

Design for users you actually work with. Your users are HubSpot's own Sales and Customer Success reps — your colleagues. That means faster, more direct access to research, feedback, and real-world impact than most product roles can offer.

Drive metrics that matter. Connected call rates, conversation quality, and deal progression — your work has a direct line to the numbers that drive how HubSpot runs as a business.

Get real strategic depth. Because we design for our own company, you'll have direct visibility into HubSpot's business strategy, our sales motion, and our customer success approach — and you get to build that context directly into what you ship. That's something most product designers never get.

What You'll Do

• Own the end-to-end design of the meeting execution experience for HubSpot's Sales and Customer Success reps
• Work closely with reps, managers, and cross-functional partners to deeply understand workflows, pain points, and opportunities
• Partner directly with Sales and Customer Success business leadership to translate business strategy and GTM priorities into product experience — you'll need to be as comfortable in a room with business stakeholders as you are with your product triad
• Design agentic-first experiences that reduce friction and help reps show up to every conversation ready
• Contribute to a shared design language and patterns that scale across rep types and workflows
• Translate complex workflows into clear, intuitive, and high-quality product experiences
• Partner with your Product Manager and Engineering triad to move from insight to shipped product

What You'll Bring

These are the foundational skills and experience we're looking for — the baseline for being effective in this role:

• Mid to senior product design experience, with a track record of owning complex workflows end-to-end
• Comfort with ambiguity and the ability to drive clarity through strong craft and structured thinking
• Experience designing for enterprise workflows or internal tooling, or a strong desire to go deep in that space
• Curiosity about AI and agentic systems — you don't need to have built them before, but you should be excited to
• Strong collaboration and communication skills, with experience working across a cross-functional product team
• A user-first instinct, with a track record of independently running research to ground your design decisions

To succeed, you'll need:

Beyond the baseline, these are the qualities that will set you apart and help you thrive on this specific team:

• A growth mindset — curious, experimental, and not tied to a single way of working
• Strong concept visualization and prototyping skills — from decks to higher-fidelity prototypes; experience with AI-assisted prototyping tools is a plus
• Comfort operating across multiple stakeholders, incentives, and nonlinear problems
• Excellent communication skills and the ability to tell clear, compelling stories that build alignment across teams
• Comfort engaging with both business and product stakeholders — you'll work across Sales and Customer Success leadership as well as your product triad, and should be able to hold your own in both rooms
• Systems thinking at a workflow level — the ability to hold a complex, multi-touchpoint experience in your head while designing individual moments with care
• Comfort with AI-native design — not bolting AI onto existing flows, but thinking from the ground up about what agentic-first experiences look and feel like
• Sharp research instincts — with direct access to your users every day, a strong candidate uses that access proactively, not just when asked
• A high craft bar — our reps are discerning users; polish and usability matter as much as strategic thinking