Product Engagement Associate (Chicago-based)

If you're naturally curious, resourceful, collaborative, and excited to learn within a fast-moving technology environment, this role will provide exceptional exposure, meaningful responsibility, and long-term growth potential!

• Competitive Compensation – base salary range from $50,000 to $52,000+ (not a commission-driven role).
  
• Robust Benefits Package – a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
  
• Perks That Support You – a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
  
• Snack & Beverage Fuel – a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.
  
• In-Office, Hybrid Schedule by Design: – our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
  

• BA/BS degree in a related field, or equivalent experience. Strong candidates often come from academic backgrounds emphasizing communication, writing, research, analysis, business, marketing, customer engagement, or problem-solving.
  
• 1+ years of experience in client engagement, onboarding, customer success, SaaS support, digital marketing, communications, account coordination, hospitality, marketing support, or another client-facing environment is preferred, but not required.
  
• Strong written and verbal communication skills with the ability to engage professionally, thoughtfully, and confidently with prospects, clients, and internal stakeholders.
  
• Demonstrated curiosity and enthusiasm for technology, digital marketing, customer engagement, AI tools, or SaaS platforms.
  
• Interest in product-led growth (PLG), customer engagement strategy, onboarding, digital marketing, growth operations, or cross-functional business exposure.
  
• Strong organizational and time management skills with the ability to manage multiple conversations, priorities, projects, and follow-up activities simultaneously.
  
• Comfort presenting information, conducting walkthroughs, facilitating discussions, or supporting client-facing conversations.
  
• Ability to learn new platforms, technologies, business concepts, and workflows quickly within a fast-moving environment.
  
• Comfort operating within a collaborative, growth-oriented environment where flexibility beyond traditional business hours is occasionally necessary to support business initiatives, team collaboration, and professional development opportunities.
  
• A resourceful, growth-minded approach paired with initiative, ownership, adaptability, and a willingness to contribute across multiple areas of the business.
  
• Strong attention to detail and follow-through, particularly when coordinating prospect requests, platform activity, marketing initiatives, customer communication, and internal deliverables.
  
• Genuine interest in learning how AI tools can improve productivity, communication, documentation, research, analysis, and team effectiveness.
  

• Support prospective clients and emerging accounts as they engage with the LocalClarity platform, helping guide onboarding, product adoption, customer engagement, and growth-focused initiatives.
  
• Monitor platform activity and proactively identify opportunities to help users better understand platform functionality, uncover value, and improve engagement.
  
• Conduct onboarding walkthroughs, introductory product demonstrations, and client-facing follow-up conversations for selected accounts.
  
• Assist users with understanding LocalClarity features related to review management, listings optimization, reporting, sentiment analysis, AI-generated responses, competitive insights, and local search visibility.
  
• Partner closely with Client Success, Product, Marketing, Sales, and leadership teams to support customer engagement strategies, platform adoption efforts, and growth initiatives.
  
• Support customer communication efforts by coordinating follow-up activities, reporting requests, onboarding materials, meeting recaps, and platform-related deliverables.
  
• Assist with marketing and growth initiatives, including campaign execution, customer engagement efforts, LinkedIn support, email communications, content distribution, and operational coordination.
  
• Participate in internal sales, onboarding, and customer strategy discussions while helping ensure timely execution of action items and deliverables.
  
• Identify recurring customer questions, engagement trends, onboarding opportunities, and workflow improvements that can enhance the overall customer experience.
  
• Learn and apply AI tools to support internal productivity, documentation, communication, process improvement, research, and operational efficiency initiatives.
  
• Develop a strong understanding of local search, online reputation management, customer engagement strategies, SaaS operations, and product-led growth principles through hands-on experience and mentorship.
  
• Build strong working relationships across departments while contributing to a collaborative, team-oriented environment focused on learning, innovation, and continuous improvement.
  
• Contribute to a highly cross-functional organization where team members frequently support multiple business initiatives as the company continues to grow and evolve.