Executes product information authoring, enrichment, classification, mapping, validation, migration, and lifecycle maintenance across eCommerce and digital channels. Ensures product data accuracy, completeness, taxonomy compliance, eligibility, and discoverability while supporting assortment expansion, launches, content governance, and cross-functional initiatives. Coordinates with suppliers and internal stakeholders, performs data quality audits, maintains product relationships, and contributes to process improvements and digital customer experience optimization.
Job Summary: The Product Information Specialist is responsible for executing product information, content enrichment, and data quality initiatives that support exceptional customer experiences across digital and operational channels. This role plays a critical part in improving product discoverability, navigation, search, filtering, merchandising, and overall eCommerce performance by ensuring product information is accurate, complete, and aligned with established product information standards. This role serves as a key execution resource supporting website redesign initiatives, product transformations, assortment expansion, content enrichment programs, and ongoing product information management activities.
Essential Job Functions and Duties:
- Execute product authoring, maintenance, enrichment, publication, and retirement activities throughout the product lifecycle
- Support assortment growth initiatives by onboarding and enriching new products, supplier assortments, and expanded product lines
- Acquire, validate, normalize, enrich, and maintain product information from suppliers, manufacturers, data aggregators, AI-generated content, and internal sources
- Maintain product specifications, descriptions, images, documents, attributes, classifications, and support product content across systems
- Execute product mapping, category assignments, SKU and product classification initiatives
- Execute attribute mapping, attribute assignment, inheritance models, and ongoing maintenance of category-level attribute frameworks
- Validate products against established taxonomy, classification, attribute, and content governance standards
- Monitor and maintain product eligibility standards across eCommerce, marketplaces, syndication partners, and other digital channels
- Identify products that fail eligibility, enrichment, content, attribute, or quality standards and execute corrective actions
- Conduct data quality audits to improve completeness, consistency, accuracy, and usability
- Support creation and maintenance of product relationships including accessories, alternatives, substitutes, related items, and cross-sell opportunities
- Support development and implementation, migration, validation, testing, training, and ongoing administration activities
- Support the planning and executing product launches, including developing launch plans, coordinating cross-functional teams (such as product development, sales, and marketing), creating marketing materials, and organizing launch events or campaigns
- Execute product data migration, mapping, transformation, cleansing, and validation activities across systems
- Assist with development and documentation of product information standards, processes, operating procedures, and eCommerce data models
- Coordinate with suppliers and internal stakeholders to obtain, validate, and improve product information
- Support continuous improvement efforts focused on customer experience, product information quality, operational efficiency, and digital growth
- Other duties as assigned
Position Qualifications and Experience:
- Bachelor's degree or equivalent experience in Business, Merchandising, Marketing, Communication, Data Management, eCommerce, or related field
- 3+ years of experience in product content management, product information management, merchandising operations, eCommerce, master data, or related disciplines
- Experience with search, recommendation, personalization, merchandising, or digital experience platforms
- Experience working with supplier, manufacturer, and third-party data aggregator content feeds, including data mapping, transformation, standardization, enrichment, and validation activities to improve product content quality, attribute coverage, and overall product information completeness
- Experience working with large SKU catalogs and detailed product information
- Experience performing general product enrichment, data cleanup, mapping, validation, and maintenance activities
- Strong understanding of classification, attributes, product content, and customer-facing product experiences
Skills/Abilities:
- Excellent organizational skills
- Highly detail-oriented and process driven
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite or similar software
- Advanced proficiency in Excel
- Strong proficiency in spreadsheets, data organization, and digital systems
- Ability to manage multiple projects and deadlines with minimal oversight
- Comfortable learning new systems, process, and workflows quickly
Physical Demands/Work Environment:
- Works independently with little supervision or in a collaborative team environment
- Prolonged computer use, spreadsheets, and product platforms
- Participate in required company safety programs, training programs and PPE guidelines
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