Product Manager - PBM Customer/Network Reporting

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is working to transform Pharmacy Benefit Management (PBM) Client Reporting into a strategic capability, rather than the more transactional offering it is today.  The intent is for client reporting to better drive client’s decision making and forecasting, while also being easier to use, more centralized and more accessible.  The goal is to also enhance the accuracy and reliability of the underlying data.  The benefit to CVS Health is to create a culture of data driven decision making, operational efficiency through automation and enhanced client satisfaction. 

We are looking for a PBM Client Reporting Product Manager to help define the strategy for front-end, user-facing components of the new deliverable, serving both internal stakeholders and external client stakeholders. 

Responsibilities include: 

• Drive the product and business planning processes across the finance and data / technology functions
• Analyze internal stakeholder needs, customer needs and current market trends
• Work cross-functionally across Regulatory Affairs, Account Management, Sales Operations, IT, Data & Analytics and Clients to understand needs, wants, pain points, etc. 
• Work independently to understand your assigned business area of reporting and analytics within PBM Customer reporting, and become a subject matter expert; make recommendations for the future of your product
• Perform competitor analysis
• Translate product strategy into: 
  • Documentation of Use Cases and Personas
  • Development of Theme and Initiative level requirements documentation
  • Contribution towards Epic level requirements documentation (in partnership with data / technology)
• Contribute towards decisions on go-to-market strategies and product positioning
• Align accomplishments to PBM Client Reporting OKR’s and provide regular updates on progress
• Act as the ‘CEO’ of his/her product; embrace not only the functional requirements and the building of the product, but also non-functional aspects like uptime, performance, migration from old to new, internal setup burdens, and so on. 

Required Qualifications

• Minimum 5 years professional experience and/or completion of Leadership Development Program
• Ability to work in partnership with data / technology
• Ability to work in a Hybrid setting, with 2-3 days per week in office

Preferred Qualifications

• Bachelor’s degree
• Previous experience in PBM
• CSPO or similar certification
• Strong business partnership and consultative skills
• Proficiency with Microstrategy

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.