Product Operations Manager

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Product Operations Manager at iManage Means…

You will play a key role in driving the efficiency, alignment and execution of the product lifecycle. Your role will be the connective tissue between our product management, engineering, design, sales, marketing, customer success and other cross-functional teams to ensure our product strategy translates into the seamless delivery and adoption of our products.

You will use your technical acumen to design, implement and continuously improve operational processes that ensure the right feedback reaches the right product teams and that insights translate into clear actions. You will help bring operational rigor to how we plan, launch, measure and evolve our products while enabling teams to work faster and more effectively.

In this role, you will also explore opportunities to leverage automation, AI-assisted development and “vibe coding” approaches to streamline workflows, accelerate analysis and improve operational efficiency across the product organization.

iM Responsible For…

• Leading and partnering on product launches to ensure readiness across teams and delivering insights post-launch to ensure a positive experience for customers and internal teams.
• Acting as an operational leader for key product initiatives, coordinating across product, engineering and go-to-market teams to ensure alignment, accountability and execution.
• Owning the enhancement request and feedback management process: collecting, analyzing and synthesizing feedback from customers, internal stakeholders and data sources to inform product strategy.
• Designing, documenting and continuously improving scalable operational frameworks, including roadmap planning, feedback management, launch readiness and cross-functional coordination.
• Developing reports and insights to highlight customer needs, drive prioritization conversations and influence roadmap direction.
• Defining, tracking and reporting on key performance indicators (KPIs) related to product roadmap delivery spanning initiatives for new products, tech debt and technology integrations.
• Equipping our Go-To-Market teams with visibility into product roadmap status, progress and strategic rationale.
• Partnering with Product and Engineering leaders to establish operational frameworks that enable teams to scale effectively as the organization grows.
• Fostering a culture of continuous improvement by identifying gaps in our processes and implementing solutions that improve efficiency, transparency and decision-making.
• Exploring and applying automation, scripting and AI-assisted tools to improve operational workflows, reporting and internal tooling.
• Collaborating with other Operational Leads to ensure that data, processes and best practices are communicated across teams for operational efficiency.

iM Qualified Because I Have…

• 5+ years of experience in product operations, product management, program management or a related operational role within a product-led organization.
• A Bachelor’s or Master’s degree in Data Science, Data Analytics or a related technical field.
• Experience leading operational initiatives and coordinating cross-functional teams across product, engineering and go-to-market functions.
• Proficiency working with Python (or similar scripting tools), SQL and data visualization tools such as Tableau or PowerBI.
• Experience building or improving operational processes, frameworks and documentation that support scalable product development.
• A data-driven mindset with the ability to extract insights from qualitative and quantitative sources.
• Strong program management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Exceptional problem-solving skills and the ability to think critically, strategically and holistically across the organization.
• Strong written and verbal communication skills with the ability to communicate complex topics to both technical and non-technical audiences.
• Experience influencing stakeholders and driving alignment across cross-functional teams, including senior leadership.
• An ability to translate complex processes into clear, scalable frameworks.
• Curiosity and comfort experimenting with automation, scripting or AI-assisted tools to improve productivity and workflows.

Bonus Points If I Have...

• Experience in a B2B SaaS environment.
• Administrative knowledge of Aha! product management platform.
• JIRA and/or Target Process administration experience.
• Familiarity with agile methodologies and product lifecycle management.
• Experience building internal tooling, lightweight automations or AI-assisted workflows to support operational teams.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $140,000–$165,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/