Product Operations Manager

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

Covetrus is looking for a Product Operations Manager to join the Product Experience team — a small, high-leverage function that serves as the operational backbone of the product organization. This role is accountable for the systems, processes, and insights that help product leaders make better decisions: a customer insights program built on Pendo analytics, an advisory program that brings structured customer signal into planning, and a product operations program that drives planning discipline, prioritization rigor, and OKR accountability across product teams. This is a strategic operations role, not a program management role — the right candidate is equally comfortable designing a governance framework and holding cross-functional teams accountable to it.

Product Analytics Governance

• Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio
• Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment
• Define and manage the intake and governance process for in-app content built in Pendo across all product teams
• Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads

Customer Insights Program

• Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships
• Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy
• Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning

Product Planning & Prioritization

• Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched
• Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership
• Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps

OKR Accountability

• Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments
• Shift from enablement to accountability: establish clear escalation paths for persistent non-compliance and integrate OKR review into the planning cadence

What success looks like in this role

• Product analytics data is trusted and consistently cited in planning and roadmap conversations
• Customer advisory program is active and producing insights that reach PM leads on a regular cadence
• Shared planning cadence is running across all product teams with leadership reporting in place
• OKR data completeness is measurable, visible, and improving quarter over quarter

Required Qualifications

Education

• Undergraduate degree required

Experience

• 5+ years in product operations, product management, or a closely related role in a B2B SaaS environment
• Experience working with product analytics platforms; Pendo experience a strong plus
• Track record of driving process or tool adoption across teams without direct authority, and of designing operational systems that scale beyond the individual who built them
• Strong written communicator — able to translate operational data into clear reporting for senior audiences
• Highly organized with strong follow-through; comfortable managing multiple workstreams simultaneously
• Skilled at diagnosing root causes before proposing solutions — interviews before prescribing
• Comfortable with ambiguity and able to sequence work in environments where leadership direction is high-level

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.

The pay range for this position is as follows:

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.