The Product Strategy and Operations Director will drive strategic initiatives, improve operations across teams, and connect company strategy to product direction, influencing decision-making and ensuring effective execution.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is seeking a Product Strategy & Operations Director to drive high-priority strategic and operational initiatives across the Product & Technology organization. In this high-impact senior individual contributor role, you’ll help shape organizational direction, drive prioritization and investment decisions, and improve how Product, Technology, Growth, Marketing, and Go-To-Market teams operate together.
You’ll partner closely with senior leadership (including CPO, CTO) to bring structure to ambiguous problems, improve operating rhythms, and ensure strategic priorities translate into measurable business outcomes. This role requires someone who can operate at both the strategic and operational level — moving fluidly between long-term planning, organizational problem-solving, and hands-on execution.
This role sits at the intersection of strategy, operations, analytics, and execution. You’ll help connect company strategy to product direction, roadmap prioritization, operational decision-making, and cross-functional execution across some of the company’s most important growth initiatives.
This role is best suited for someone who is comfortable stepping into undefined spaces, identifying what matters most, and independently driving progress across teams and leadership stakeholders.The ideal candidate is highly analytical, comfortable operating in ambiguity, and able to influence organizational direction through strong judgment, structured thinking, and operational leadership.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Strategic Partnership & Planning
- Drive strategic planning, roadmap prioritization, and investment tradeoff discussions across Product & Technology.
- Partner with senior leadership to shape priorities, identify organizational risks, and drive alignment across teams.
- Help define portfolio-level prioritization across product, growth, and platform initiatives.
- Translate long-term business and product strategy into operational direction and execution plans.
- Bring structure and clarity to ambiguous or cross-functional business challenges.
- Operational Excellence & Execution
- Drive Product & Technology planning cycles, business reviews, operational cadences, and executive decision-making processes.
- Shape operating models, planning processes, and cross-functional decision-making frameworks across teams.
- Ensure strategic initiatives are properly prioritized, sequenced, and executed across functions.
- Identify operational friction, dependency gaps, and execution risks before they become larger organizational issues.
- Lead multi-quarter strategic initiatives tied to company growth and product strategy.
- Insights & Decision Support
- Conduct deep-dive analyses on product performance, operational trends, user behavior, and business impact.
- Translate complex analyses into actionable recommendations and executive-level narratives.
- Build frameworks, metrics, and reporting that improve prioritization, investment decisions, and organizational effectiveness.
- Help leadership teams define success metrics and evaluate business impact across strategic initiatives.
- Cross-Functional Leadership
- Partner across Product, Engineering, Design, Data, Finance, Marketing, Growth, and Commercial teams to drive alignment on strategic priorities.
- Lead high-priority initiatives that require coordination across multiple functions and senior stakeholders.
- Drive alignment between product strategy, growth priorities, go-to-market execution, and operational planning.
Minimum Requirements:
- 10+ years of experience in strategy & operations, product operations, consulting, product management, business operations, or related fields.
- Strong strategic problem-solving skills with the ability to structure and lead complex, ambiguous initiatives.
- Highly analytical with experience using data to drive decision-making and influence senior stakeholders.
- Proven ability to drive multi-functional initiatives from strategy through execution in fast-paced, high-growth environments.
- Strong cross-functional leadership skills and ability to influence without direct authority.
- Excellent communication skills, including experience building executive-level narratives, recommendations, and decision-making materials.
- Familiarity with product development lifecycles, growth organizations, and technology teams preferred.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $173,000-$204,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch Chicago, Illinois, USA Office
Fetch Rewards has offices or co-working spaces in Madison, WI (Our HQ), Chicago, Boston, New York, San Francisco (in transition). We have remote employees in 39 states, and growing!
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