Provider Data Services Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

*Fully Remote Position*

Position Summary

The Provider Data Services Specialist position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. 

Job Responsibilities:

• Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.

• Follows area protocols, standards, and policies to provide effective and timely support.

• Responds to member inquiries about services, requests, and resources for placement services by connecting them with a provider that best meets their needs.

• Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.

• Takes direction to execute techniques, processes, and responsibilities.

• Coordinates Worklife, employee assistance, and management consultant resources.

• Reviews member's needs and communicates information regarding relevant services and resources.

• Administers policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives.

Required Qualifications

• 1-3 years of call center and /or customer service experience. 

• 1-3 years of healthcare experience.

• A mental health or human services background.

• Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs  

• A private and confidential workspace free from distractions 

• Time management skills to promptly respond to e-mails, call, and chat messages 

Preferred Qualifications

• Bilingual or multilingual skills are a plus. 

Education:

• A high school diploma or equivalent is required.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.