QA Supervisor

The role of a Quality Assurance Specialist is crucial in ensuring that products and services meet the highest quality standards, providing customers with reliable and satisfactory outcomes. This role requires a blend of technical knowledge, attention to detail, leadership, and effective communication skills to maintain and enhance quality across all stages of production and service delivery.

Candidates should have 2+ years of experience in a production, quality assurance, or manufacturing environment, including experience managing teams of 50+ associates. Strong organizational skills, email communication, and data entry experience are required to support reporting, training, and daily operational tasks.

1st Shift - 8:00am-4:30pm (Peak Schedule Varies)

• Understand the concept of "Gift Wrap" quality
• Able to support and train team members when needed
• 2+ years of leadership or production experience preferred
• Experience managing 50+ associates
• Experience with email communication and data entry
• Bilingual is a plus
• Must be able to stand for up to 12 hours
• Must be able to lift up to 50 pounds
• Must be able to work as part of a team
• Must be able to work weekends (peak season)
• Must be able to work 2nd shift (peak season)
• Microsoft Word/Excel proficiency required

The expected hourly pay range for this position is $23 to $28 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.