Plans, designs, and executes functional, regression, integration, UAT, and end-to-end testing for ServiceNow and Salesforce platforms. Validates business requirements, tracks defects, tests workflows and integrations, collaborates with technical and business teams, and supports test automation initiatives.
This is a remote position.
The Quality Assurance Analyst will be responsible for planning, designing, and executing test activities across enterprise platforms including ServiceNow. The role ensures that business requirements are validated through structured testing processes, defects are properly tracked, and product quality is consistently maintained.
Key Responsibilities
- Design and execute test plans, test cases, and test scenarios for ServiceNow applications.
- Perform functional, regression, integration, and user acceptance testing (UAT).
- Identify, document, and track defects through resolution.
- Validate business requirements against system implementations.
- Collaborate with developers, business analysts, and product teams to resolve issues.
- Support test automation initiatives where applicable.
- Conduct end-to-end testing of workflows, configurations, and integrations.
Required Qualifications
- 5-8 years of experience in software testing or quality assurance roles.
- Strong hands-on experience testing ServiceNow and/or Salesforce platforms.
- Solid understanding of QA methodologies and software development lifecycle (SDLC).
- Experience working in Agile environments.
Technical & Functional Skills
- Manual testing (functional, regression, integration, UAT)
- Test case design and execution
- Defect tracking and reporting
- ServiceNow testing (workflows, modules, configurations)
- Salesforce testing (CRM workflows, Lightning, Apex-driven processes)
- API testing (tools like Postman)
Similar Jobs
Fintech • Information Technology • Software • Consulting
The QA Analyst designs and executes test cases for ServiceNow implementations, performing functional, regression, integration, and UAT testing. Responsibilities include defect tracking, requirements validation, workflow and integration testing, documentation, Agile participation, release validation, and production readiness checks. The role collaborates with developers, business analysts, and product teams to resolve issues and improve QA processes.
Top Skills:
AgilePostmanServicenow
Cloud • Information Technology
Tests ServiceNow applications and workflows through functional, regression, integration, and UAT activities. Develops test cases and scripts, performs manual and automated testing, validates enhancements and integrations, tracks defects, and retests fixes. Collaborates with stakeholders during Agile ceremonies, supports UAT coordination and release readiness, maintains testing documentation, and ensures results meet security, compliance, and project requirements.
Top Skills:
ServicenowServicenow Automated Test Framework (Atf)
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on property and casualty insurance needs, recommends suitable coverage, and converts prospects into policyholders. The role includes paid licensing and training, customer relationship building, sales closing, and representing the Liberty Mutual brand. Employees must work a designated weekday and weekend schedule, maintain a professional home workspace, and use wired high-speed internet. A P&C license is required after hire; sales or service experience is required.
Top Skills:
Cable InternetDsl InternetFiber InternetPc
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
